Fraudulent store ?

Hi, I think there is a store that is using shopify to commit fraud, or at least is using shopify to get money from people w/o giving back what’s promised.

Even though I searched, I found no channel to report this behaviour, and I guess shopify will be tainet by this.

What should I do ?

Hi @CarlosGM

You can report a malicious store front here: https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

If you or someone you know has placed an order with a store that hasn’t fulfilled your order, then you can file a chargeback with your credit card. That starts a dispute with the bank and after they evaluate they may return your funds.

Debit cards don’t have this protection, only credit cards.

Hope this helps,

Thanks, I will do the report. I have called VISA (@Argentina) and they say my only option is to deny having made the transaction (which is not the case). I’ll call the bank but I do not expect much support from them.

Hmm, to report a merchant you have to have a shopify account ? That is quite uphill for a regular client, don’t you think ?

… and to report problems with one order you have to wait 30 days ? No way to get something done before the damage spreads ?