Hi - my client is a skincare brand and they offer potential customers a ‘try before you buy’ sample of their product. They have this set up as a product in shopify that people can use to order (totally free) and they get a lot of people ordering the free sample.
But this is making all of their shop data incorrect, no data in their shop is reliable due to this.
Is there a way that they can exclude this product from the data or another way that you can suggest they set this up??