Shopify has provided the following documentation for “Order management apps” but has not provided any corresponding documentation in the “Fulfillment service apps” section:
https://shopify.dev/apps/fulfillment/order-management-apps/third-party-marketplace-order-fulfillment
Fulfillment Service apps use a different workflow, outlined here:
https://shopify.dev/apps/fulfillment/fulfillment-service-apps/manage-fulfillments-as-a-service-app
When can we expect documentation on how to manage third-party marketplace orders within the Fulfillment Service workflow?
To be more specific, I work for a fulfillment service with a client who sells products on a third-party marketplace. When they receive orders via their Shopify store, fulfillment_order_notification requests are automatically generated per the Fulfillment Service documentation above which we can then act upon. However, when they receive orders via their third-party marketplace, the fulfillment_order_notification is not automatically generated and they have to go in and manually “Request fulfillment” on each third-party order. This creates a considerable hassle for our clients, and seem to indicate an incompatibility between Shopify’s handling of third-party orders and their API for Fulfillment Services.