We have build a fulfillment Service App and the app is all working fine except for one thing. If we were to reject a fulfilment request you can add a message on why the request was rejected. My assumption was that this message was shown some where on the order. At least in the timeline. But it’s no where to be found. Is this by design? Are the accept/reject messages not shown anywhere or am i just looking in the wrong place? Thanks in advance for any help.
Hi @WillemTurkstra ,
I take it you’re a 3PL so I’ll skip to the point use order note if you want to add the accept/reject reason to the order
https://shopify.dev/docs/api/admin-graphql/2024-10/objects/Order#field-note
Thanks for your response.
Yes, we create software for the 3pl market.
Can you tell me why should wwe sent a message with the accept/reject requests if it is not shown anywhere. This would mean an extra request.
It would be nice to show it at least in the timeline. Or with some kind of tooltip on the fulfillment order itself.
Hi @WillemTurkstra ,
In case one of your customer complaints you have a documented reason.
Here is the document for posting an order note:
https://shopify.dev/docs/api/admin-graphql/2024-10/enums/OrderCancelReason
My mistake, Order note is here:
https://shopify.dev/docs/api/customer/2024-10/objects/Order#field-note