I am the owner of the store bububoxes.com (bbxxzy-2j.myshopify.com). My account was terminated due to “risk management” and Shopify Payments placed my funds on multiple 120-day holds.
The issue:
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I no longer have access to my Shopify admin panel.
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I cannot view payout statements or the exact amounts withheld.
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I have opened 9+ support tickets and every time I am told it will be escalated to a “dedicated team,” but the tickets get closed with no follow-up.
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This situation has been ongoing for over two months and involves thousands of euros.
What I urgently need is a consolidated payout statement showing:
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Total funds initially withheld.
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Deductions already made (chargebacks, refunds, fees).
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Remaining balance due.
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Exact release dates of payouts.
I have already submitted a DSR request via Shopify’s Privacy Portal, but I urgently require confirmation of my financial data for accounting and tax compliance.
Could a moderator please escalate this directly to the Shopify Risk / Payments team and ensure I receive written confirmation?
Thank you,
Christian