i need to access sales data from a closed store for accounting purposes. when i go to the support page it doesn’t allow me to contact live support because i don’t have an active store. how do i get my sales history?
Topic summary
A user needs to retrieve sales data from a closed store for accounting purposes but is stuck in a support loop.
The Problem:
- The support page blocks access to live support without an active store
- Email contact attempts fail with a bounce-back message stating the address no longer accepts incoming messages
- The bounce-back directs them back to live support, creating a circular problem
Status: The issue remains unresolved with no clear path forward to access the historical sales data needed for accounting.
i tried that and got a reply saying this address no longer accepts incoming messages. and that i need to reach out to live support. i’m in a loop and can’t get out.