Gift Card Adjustments - Update Balance for Gift Cards Not Created via the API?

Retired Boards Appdev Graphql Basics And Troubleshooting
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I’m looking at using the Gift Card Adjustment API here to update the balance of gift cards for a Shopify Plus store to align them with in house gift cards using a custom POS:

https://shopify.dev/api/admin-rest/2022-10/resources/gift-card-adjustment

I saw a note on another forum post here that mentioned a caveat for the API that “the gift card had to be created via the api” in order to be updated via the Gift Card Adjustment API. I can’t see any mention of this in the docs - we have Gift Cards that will be created online and not via the API that can be used online or in the physical store. Does anyone know if the Gift Card Adjustment API is limited to only gift cards that were created via the API?

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Hi Andrew_Duncan,

After testing just now the Gift Card Adjustment API works on gift cards created in the admin. To test and/or use this API please reach out [to Partner Support using the email option] and select the ‘App Development & API’ topic to request the activation of this API for a particular app as each request needs to be reviewed and approved individually.

Thanks and hope you have a great day.