Gift Card Image

Topic summary

A user is attempting to customize the gift card image displayed on their Shopify store’s website. They successfully changed the image in the gift card email notification, but the website page (accessed when clicking the gift card link from the email) only shows the brand name without any image.

Current Status:

  • Gift card email image: ✓ Successfully customized
  • Gift card webpage image: ✗ Not displaying (only text appears)

The user has shared screenshots showing:

  • The problematic webpage with missing image
  • Their current code implementation

Issue Remains Unresolved:
The user attempted a solution (inserting code) but reported it didn’t work. They’re requesting specific guidance on where and how to modify their existing code to display the gift card image on the website page. No working solution has been provided yet in the discussion.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

Hello everyone!

I am trying to figure out a way to change the giftcard image on the website.

I managed to change the giftcard image on the email someone gets when purchasing but for some reason i can’t change it on the actual website when someone click their giftcard from the mail.

it just says the brand name, no picture at all..

can anyone help me?

where do i insert this code?

does not work…

please look at how the code looks on my website and tell me where or how to change it..