Google Integration Stuck on "target country" & "target language"

Topic summary

A user is experiencing a technical issue while setting up Google Ads integration for their Shopify store. The integration process is stuck at the “target country” and “target language” selection screen, displaying no options to choose from.

Troubleshooting attempts made:

  • Clearing browser cache
  • Testing different browsers
  • Trying different internet connections
  • Verifying store settings (selected country and currency)

None of these solutions have resolved the problem. The user needs to complete this integration to begin running Google Ads campaigns and is seeking community assistance. An attached screenshot shows the problematic screen where country and language options should appear but don’t.

Status: The issue remains unresolved with no responses or solutions provided yet.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.

Hi everyone. I’ve been stuck on the following step for some time and cannot seem to make it work even after trying a few solutions like clearing cache, trying different browser or internet as well as checking my selected country and currency in store settings.

All I get is the same screen, no country or language shown at all.

I’d appreciate anyone’s input on this as I need to get the Google ads integration done and start running ads.

Thanks in advance