Google Merchant Center Showing Higher Delivery Costs

Shopify Apps
1

Hello, running into a weird issue with Google Search / Shopping.

When a user clicks on our items via shopping Google is displaying a delivery fee that’s more then 2X-3X the actual delivery fee and it’s showing a tax. Has anyone ran into this issue and if so any suggestion on how to fix it? Everything works fine in Shopify, our store is connected to googles merchant account.

I’ve gone ahead and reset the connection but that does not appear to have worked.

Thanks in advance.

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2

Have you checked that Google Merchant Center is getting the correct shipping rates? This will most likely be your issue. Check the shipping settings submitted. If incorrect, update it.

And you may also have the following issue:

3

Thanks Emmanuel, working through this now. I’ll let you know what works.