hCaptcha fails, I cannot log in on Chrome

Retired Boards Appdev Authentication

Topic summary

A user is experiencing login issues on their online store due to hCaptcha unexpectedly appearing and failing with an error message. The error displayed is “Request ID: 4ba63e0b-…” followed by “Something went wrong.”

Key details:

  • The store is in development mode with password protection enabled
  • Using the Dawn theme
  • hCaptcha was disabled in the store preferences, but continues to appear
  • The issue occurs specifically when attempting to log in on Chrome

The problem remains unresolved, with the captcha persisting despite being turned off in settings.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.
1

Surprisingly, hCaptcha started showing up when I try to log in as a user to my online store. When I try to solve the hCaptcha, an error is displayed. I turned it off in the online store - preferences, but it still shows up.

I use Dawn theme and my shop is in development, i.e. it is password protected.

I get this message every time:

Something went wrong.

Request ID: 4ba63e0b-..

I am blocked