Help integrating Pine Labs POS with Shopify (Security Token Provided)

Retail & Point of Sale
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Topic summary

A merchant is attempting to integrate Pine Labs POS with their Shopify store for 999TEE India Pvt Ltd. Pine Labs has provided API credentials including IMEI, Client ID, Device Number, Merchant/Store IDs, Security Token, and Merchant Store POS Code, requesting involvement of the Shopify team for integration testing.

Key Questions Raised:

  • Whether Shopify natively supports Pine Labs POS integration
  • How to utilize the security token for checkout connection
  • Whether official Shopify support can enable this, or if a developer/partner is required

Current Status:
A community member confirmed that:

  • No direct/native Pine Labs integration exists in Shopify (unlike Shopify POS)
  • No official Pine Labs app is available in the Shopify App Store
  • Custom development is likely required using the provided API credentials
  • A Shopify Partner or developer would need to build a private app or middleware to sync orders, payments, and inventory
  • Shopify support typically does not handle external POS integrations directly

The discussion remains open with the merchant seeking further guidance on implementation approach.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

We’re trying to integrate our Pine Labs POS with our Shopify store (999TEE India Pvt Ltd).

Pine Labs has provided us with the following credentials for the integration:

  • IMEI

  • Client ID

  • Device No

  • Merchant ID

  • Store ID

  • Merchant Store POS Code

  • Security Token No

  • Merchant Name

  • Store Name

They’ve asked us to “loop in the Shopify team for integration testing.”

My question is:

:backhand_index_pointing_right: Does Shopify support Pine Labs POS directly (through an app or partner integration)?

:backhand_index_pointing_right: If not, how can we use the provided security token to connect Pine Labs with Shopify checkout?

:backhand_index_pointing_right: Do we need to work with a Shopify partner/developer, or can this be enabled officially via Shopify support?

Any guidance or pointers from the community (or Shopify staff) would be very helpful.

Thank you!

2

Hey there,

From what I know, Shopify doesn’t currently support a direct integration with Pine Labs POS (like it does with Shopify POS or some other platforms). I also don’t see an official Pine Labs app in the Shopify App Store right now.

That said, integration is possible just not out of the box. Since Pine Labs has given you API credentials (like Client ID, Token, etc.), they’re probably expecting this to be handled through custom development.

Usually in cases like this, a developer or Shopify Partner would build a private app or a small middleware tool that connects your Pine Labs system to your Shopify store (e.g. syncing orders, payments, or inventory).

Shopify’s support team typically doesn’t set up external POS integrations themselves, but a developer can definitely help make it work.

Hope that clears things up a bit happy to help point you in the right direction if you need!

1 Like