Google flagged the store for a Misrepresentation policy violation (Google Ads/Merchant Center). The owner has twice requested review, says all recommended fixes were implemented, added full business details (including shipping and returns), has no customer reviews, and wonders if that is causing the issue. One review request remains.
A responder reiterates that with a print‑on‑demand (POD) business model, approval is unlikely unless the store has thousands of reviews. Rationale given: items should be stocked in a finished state per Google policy (linked support page provided). This frames the lack of approval as model-related rather than purely about missing reviews.
The original poster removed a similar Google Ads Community post after receiving frequent spam calls/messages from people offering “help.”
Action item: Another participant asked the poster to privately share the spam emails/phone numbers so community managers can investigate and potentially warn/ban offenders.
Status: Unresolved. The core questions—whether the Misrepresentation flag is due to the POD model versus missing reviews—and what concrete changes would satisfy policy remain open. The merchant has one final appeal left.
Hello all,
so I got the Google misrepresentation issue and already requested a review twice.
I fixed everything which is recommended…
I also added all the business info to the merchant business info. Even shipping and return policy.
I do not have reviews yet, since I’m just starting out. Could this be the issue?
Could someone maybe check my site and tell me if you notice anything which could cause this issue?
I’m really desperate since I only have one more request left.
It looks like the post you created on the Google Ads community was deleted. I want to re-emphasize, my comment about print on demand.
Unless you have thousands of reviews, don’t expect to get approved with POD model.
Reason: items need to be stocked in it’s finished state
Reference: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions
Hello,
Thank you.
Yes I had to delete it because I got Spam calls and messages nonstop from people who wanted to “help” me.
It was crazy.
Thank you for your answer.
I know, it’s a big problem on the Google Ads community, there are a lot of so called experts trying to offer you a service.
Can you share with me privately which emails and phone numbers you received, I will share it with our CMs on the community to check if they are from existing community members so that they get a warning / banned.
Of course, you don’t need to.