Help with Duplicate without user-selected canonical

English Shopify Shopify Discussion
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We received an email from the Google team that we have a number of pages with indexing issues. When I follow the email link to view issue details I’m taken to a page titled Page indexing > Duplicate without user-selected canonical.

Looking at the examples (there are 16 examples) they refer to pages/urls that have nothing to do with our site.

For example . ../collections/all/Diablo-4-Gems-XBOX, :check_mark: Best-site :check_mark: :blue_circle: X4GM·com :blue_circle: :check_mark: Cheap-Price :check_mark: Fast-Delivery :check_mark: Diablo-4-Gold-PC,diablo-4-season-23-power-leveling,Diablo-4-Gold,Diablo-4-Items-XBOX,d4-Items-XBOX,d4-solo-power-leveling,d4-Item-PS4-PS5,d4-Items-PC,d4-Item-XBOX,Diablo-IV-Item-PC, 470c

We are a food company. Diablo 4 and x4cgm.com have anything to do with our company.

Where to I start to track down the source of the problem? Thanks so much!

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I have a similar issue I posted about! Commenting here to stay in the loop

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I have the exact thing going on. It seems to have started on 4/19/23.

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I also have the same issue. There are tons the sites on Google like ours. You can easily check it by searching “x4gm·com” on Google.

Shopify support makes a fool out of me. They don’t want to admit the problem. They seem to have serious security problems..

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Has anyone found any sort of solution? I still have 15 of these fake spam pages that are getting indexed. I tried a ‘temporary removal’ of the pages from Google but that didn’t seem to help and the removal ‘expired’ within days.

I don’t know if it is related, but my Google search rankings fell off a cliff when these fake pages started to get indexed. And they are still declining.

Here is an example of what mine look like:

…/collections/all/telegram-hacking-using-termux, :blue_circle: my telegram【@kunghac】 :blue_circle: -telegram-1k-followers-hack,private-account-hack,hacking-of-telegram-account,hublaagram-hack,https-github-com-thelinuxchoice-inshackle,hacker-online-telegram,thegramhacker,hack-telegram-account-and-verified,iphone-hacks-telegram,hack-telegram-acc-2021-free, ab4e

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Were you able to get this solved?

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Same…

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Same here !

Has anyone found a solution?
Did Shopify get back to you?

@Karen_Smith2 @florentmnr @HopatooTeam @maplefarmers @Danylo_Sd [email removed]

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Nop, no solution and they don’t help us

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No. I never heard anything from them.

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ok Shopify replied me by kicking into touch.

but i find the main post where there is a solution.

Here :

https://community.shopify.com/c/shopify-discussions/has-my-site-been-hacked/m-p/1722595/highlight/tr…

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Hi Klyde,

I have the same issue with “canonical tags”. You seem to have reached a solution. The link you included in a “securtity issue” thread has so many answers…I got lost.

What would the solution? Do you know is there a video somewhere to see a fix step by a step?