Hello!
I have been working with a customer since june designing patterns and illustrations for their pyjama business.
The first order placed in june went through okay with no fraud detection issues at all.
We are ready to work on new patterns and i sent her the listing to the new commissioned product listing and she purchased it about 10 minutes after me sending it to her.
She has used the same name, same credit card etc as her previous order but the only thing that has changed is her email address as she is now using her work email address instead of her personal email address. (I communicate with her on both of these emails)
the problem is, with this new order the order has been marked as high risk for fraud detected. however looking at her previous transaction everything looks identical. see attached the new and previous order fraud analysis. they all have the same positive and neutral points. the only thing different is the characteristics of this order is similar to fraudulent orders observed in the past.
I reached out to the customer and asked her to confirm with the email she used to purchase the item what her name was, billing address, payment method and what the item was for. which she did.
Just confused as to what i should do considering the circumstances.