Hi,
May I ask your help regarding vertical tabs when viewing in mobile?
In desktop view, it’s all good. But when you view it on mobile, all of the content in that page is compressed.
How can I adjust the tabs and even the content at the right in mobile view? to I have to scroll the content to the left when in mobile view?
Here’s the link of my website. nth Grade – nth Grade | See Beyond
DESKTOP VIEW
MOBILE VIEW
Hoping for anyone’s help. Please.
Thank you.
Hello @ninja_nthgrade
I don’t see the above content on the homepage.
Could you please share your store URL or the page link. I think I can give you the right solution.
Hi @GemPages ,
Thank you so much for replying. I hope we can resolve this.
Here’s the link to my return policy page, just let me know if you cannot view it.
Copy of Return Policy – nth Grade | See Beyond
Thank you.
Your content needs to change to be able to scroll horizontally on mobile
You can test it with a new page and switch to html code:
And added code html code:
### Our return policy is effective for 30 days after receiving the ordered product.
**Simply, we offer 30-day returns!** You have 30 days to return the items you received from the date of receiving them. The items must be **physically returned to our warehouse within 30 days.** Please be reminded that when you **RETURN** the products, **you must cover the shipping charges.**
**For REFUNDS, you will not get reimbursement for transaction and tax fees of the products.**
---
Please make sure to read carefully the descriptions of the items you ordered. Please bear in mind that the photos of the items in the website may slightly be different from the color of the actual item due to deflection of light during photo shooting or the monitor's display.
Every once in a while, an issue may occur in an order. Such an issue is not intentional. We are all only human. Should this be the case, we would be happy to assist you in any which way we can. We assure you that we are exercising due diligence in our part to avoid such issues.
Should such issue occur as a result of an error on our part, we would be more than happy to replace or refund the item/s.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, do fill out this Contact Form and we will resolve right away the issue. Our team will contact and update you as soon as possible on the issue on hand.
**ALL ACCESSORIES**
- These items cannot be returned.
- If you intend to make a request for a refund, you must file your request WITHIN 24 HOURS upon receiving the item/s by filling out the [Return/Refund Form](https://nthgrade.com/pages/return-refund-form).
- If you are eligible for a refund, we will settle your refund as soon as possible.
However, **refund requests for such orders received and delivered AFTER 24 HOURS will be politely declined.** We hope you understand. If a day has gone by from the day your ordered product has been delivered, and you have not filled out/sent to us the Return/Refund Form, then we can’t offer you a refund.
**ON SALE PRODUCTS**
ALL products that are on sale or marked at a discounted rate CANNOT BE returned nor refunded.
**USED GIFT CARDS OR COUPONS**
ALL of the purchased products with exclusive offer codes used CANNOT BE returned nor refunded.
---
#### Don't be troubled!
During Christmas and New Year seasons, items purchased from November 18 through December 19 of the current year, can be returned until January 31 the next year.
**14 DAYS REPLACEMENT or EXCHANGE** for all products returned in **GOOD CONDITIONS.**
**NO REFUNDS** if you want to replace or exchange the ordered products.
---
**REPLACE**
The received product might be replaced with the SAME PRODUCT with the SAME SIZE & COLOR.
**EXCHANGE**
The received product might be exchanged with the SAME PRODUCT with a DIFFERENT SIZE AND/OR COLOR.
**REPLACE or EXCHANGE TERMS**
- **Processing these requests will take up to 15 – 20 days,** placing the requested orders and delivering of the replaced or exchanged products to your shipping address. EXCLUDING: the days to take for the return shipping, quality checks and investigation of the returned items.
- With proper and reasonable evaluation regarding the current status of your ordered products, a replacement or an exchange of the received item/s is **applicable if and only if the requested product/s** to be “replaced” or “exchanged” is/are **still available or in stock.**
To be eligible for a return, it is better to take a video upon opening the package and see if the ordered products are in good condition.
Your item/s must be all of the following:
- Unused, unwashed, unstained and must be in the same condition that you received it/them;
- With the intact or undamaged *nth Grade* logo;
- with the original tags or labels;
- Must be in its original packaging;
- Must include all items that are included in the package;
- With any free items that came with the product;
Returns registered **separately** or with different order numbers shall be **returned separately,** not in one package. Please understand that combining registered returns will SLOW DOWN THE RETURN PROCESS.
**These conditions are applied if you are ELIGIBLE FOR A RETURN was well.**
If you believe an error has occurred due to a mistake on our part, first of all, do accept our sincerest apologies. Your satisfaction is of the highest importance to us!
We are happy to replace or exchange any item (if you are eligible) that we missed the mark on after certain inspection has been done.
**RETURN REQUEST INSTRUCTIONS**
- Take as clearly as possible the photos and videos of the following:
<dt>- each product received</dt>
<dt>- the *nth Grade* logo on each product received</dt>
<dt>- the sizes received (showing the measurement of the items using a tape measure that shows clearly the deficiency in the size of the item you have ordered)</dt>
<dt>- the color/s of the product/s received</dt>
<dt>- the product quantity</dt>
- Fill out the [Return/Refund Form](https://nthgrade.com/pages/return-refund-form).
<dt>- If there are multiple products in an order, **please submit one Return/Refund Form for each product** and identify the product details.</dt>
Please note that it will **take up to 15 to 20 days** to return your items to our warehouse. However, that depends on the courier you choose to ship the items to return address.
Once we received the returned items, our Support Team will contact and update you via email as soon as possible. They will inform you on what to do about the products to be returned and we sincerely ask for your cooperation despite such unfortunate occurrence.
**This process can take up to 7 days**. Rest assured that we will conduct quality checks and will properly investigate the details and the procedure occurred from the time of ordering the products to the shipping of the products to our warehouse.
We will notify you through an email of the approval or rejection of your refund as soon as were done with the investigation.
- **IF APPROVED**
<dt>We will explain thoroughly the result of our investigation with regards to the returned item’s status and your refund will be processed immediately.</dt>
<dt>After processing your refunds, it will appear in your account with the following additional probable number of days:</dt>
- Credit/Debit Cards: 10 days
- Bancnet Cards: 10 days
- PayPal: 30 days
- E-wallets/ OTCs / Online Banking: 7 days
Please note that banks may require additional time to process before your refund is officially posted. Your refund may not show until your account’s next monthly billing cycle in the cade of credit cards.
**Notes:**
- When you used Credit, Debit, BancNet cards or PayPal payment methods to make orders, your refund will be refunded onto these original payment methods.
- When you used E-wallets, Over-the-Counter and Online Banking transactions, your refund will be refunded to the agreed payment method.
- **IF DECLINED**
<dt>Sadly, we can’t make any refund. Based on the current status regarding the ordering, processing, delivering to return shipping of your items, we make sure that everything was properly investigated to have fair judgement on both parties. </dt>
We will explain briefly to you why your request is declined. Hopeful that we can settle the issue with ease and respect.
All claims for orders arriving from the list stated below must be made **WITHIN THE SAME DAY OF THE DELIVERY DATE** to ensure a refund by filling out our [Return/Refund Form](https://nthgrade.com/pages/return-refund-form).
---
Refunds **WILL NOT BE GRANTED** if:
- **The customer ordered the incorrect product, size, and/or color; there is anything incorrect in the first/last name, email/contact number or shipping address.**
<dt>Somewhere along the way you might have made a mistake, unfortunately we cannot refund your item/s.</dt>
<dt>All of our customers’ orders are recorded and are backed up. We ship the exact item/s that you have selected and use the details you input at the time of purchase.</dt>
<dt>
*nth Grade* cannot be held accountable if you did not receive your orders. *nth Grade* is NOT LIABLE to refund/replace your orders due to incorrect details inputted and shipping information during checkout by the customer.
</dt>
- **Items got damaged during delivery/return to the Seller**
<dt>With this unfortunate event, no refund will be made due to the loss of the item’s value.</dt>
- **Any item that gets lost during the return shipping**
<dt>Even if you shipped the items and shared the tracking information to us, refunds will not be granted to any of those shipped items if not received by our team.</dt>
Refunds **WILL BE GRANTED** if:
- **We delivered the incorrect product, size, and/or color**
These will be verified based on the ordered product details and shipping information you submitted.
- **We delivered defective or damaged items**
If the product has a manufacturing defect, then your order/s might be replaced with the same item free of charge.
- **We delivered to the incorrect address**
If the shipping address you entered did match the shipping address we delivered, then there’s no excuse for this issue not to be resolved immediately.
- **You did not receive the ordered items**
Apologies for this unfortunate event. Rest assured that this will be properly investigated especially that all of our deliveries are being tracked.
Oh no! No refund yet? To ensure that this will be resolved, please do the following:
- **Credit, Debit, BancNet and PayPal**
<dt>Check your (bank) account one more time and contact them regarding the issue. Note that the refund may take some processing time (10 days or more) before your refund is officially posted.</dt>
<dt>In some cases, you will have to wait for your next monthly billing cycle to check if your refunded was posted.</dt>
- **E-wallets, Over-the-Counter, Online Banking**
Check your (bank) account for a few more days. Note that the refund may take some processing time (7 days or more) before your refund is officially posted.
If you’ve done all of these and you still have not received your refund. Please contact us immediately by filling out this [Contact Form.](https://nthgrade.com/pages/contact-us)
Our Support Team will respond within 1- 2 business days.
You may as well view and read our [Shipping Policy](https://nthgrade.com/pages/shipping-terms) and FAQ pages.
No worries! We are glad to give assistance.
Just fill out our [Contact Form.](https://nthgrade.com/pages/contact-us) and we will get back to you as soon as possible. Thank you and catch you later!
Result: tabs can scroll:
Hope my solution can work and support you!
Kind & Best regards!
GemPages Support Team.
Hi @GemPages ,
Yes! Thank you so much for this! it worked!
But now that I see the result of it. It’s kinda uneasy to read the policy, right?
I think I have to learn how to make dropdowns instead of vertical tabs. huhu
Again, thank you so much!
Besides: You can use an app page builder.
eg:gempages app 
Yes, but I guess I prefer this way since I will pay a certain amount for that kind of app, adding to the amount I am paying monthly to my current apps (almost 12 apps already).
