tried looking just about everywhere,on how to send automatic Shipping Confirmation Emails (Fulfilment Emails with Tracking) to my customers but cant seem to find out how to switch that on. Can someone help.
Already shipped out all items with tracking today but none of my customers got emails for them.
Hi @joviandamien ,
Nick here from Shopify.
Great question. When you set up automatic fulfillment there should be a box to tick with different options about your fulfillment and one of them is asking you about notifying your customers that the order has been fulfilled and that it is being shipped. To configure your shipping settings you can take the following steps:
Shopify has a helpful guide going through all these steps also which you can see here.
You can also send the fulfillment email to your customers after the item has been shipped in the order settings. So you can go back and send the emails to the customers now if you would like, this would be a manual process though.
Hope this helps!
I fulfilled my first few orders without realising that I hadnât ticked for shopify to automatically notify my customers.
I have now selected this option moving forward.
How do I send the shipping confirmation email to the customers that I already have.
Hi @Blake6 ,
No problem at all, you can re-send the shipping email to your customers should you wish, you will need to do it manually one by one though. You can do this by going into the order in question and click the Add Tracking tab seen below:
Once you click the Add Tracking tab, you will see some new options open up where you will once again see the box to tick to send the shipping notification to the customer. Once you tick the box and click save it will either re-send or send the shipping email confirmation to the customer. You can see what this looks like from the screenshot below:
Any other questions, just let me know.
Worked perfectly thanks!
Nick, please help me today if you can. Weâre doing emergency food ordering and pick up. But the confirmation email being sent is not the one Iâve edited in our Settings âconfirmation Emailâ. So our customers donât know where to pick up their food boxes. Iâve not set up auto fulfillment since weâll fulfill when we give the food to the customer. What is the email template sent to customers for unfulfilled orders? Thank you!! Sue Beckwith Texas Center for Local Food.
Hi @TexasLocalFood , Sue,
An email will be sent when a customer makes an order and then once the order is fulfilled. There wouldnât be a way to send one in between. Shopify has a help guide going into some detail about new order notifications which you can see here. Is this what youâre looking for?
Is the pick up place the same place every day for your customers? If so, Iâm wondering if an announcement bar could do the trick for you here. It would be displayed in your theme at the top notifying anyone who is picking a product up where to do so. You can see some of the announcement bar apps from the Shopify App Store below:
Let me know if you think this could work for you.
Thank you Nick. It seems the problem was the âifâ shipping statement in the email code.. Iâm no good at HTML5 but I found a way to include the pick up details in the confirmation email code. So now the customers get the info, I am not fulfilling until pickup day which is, for now, one day a week at various times.. Customers pick the time as if it were size or color. https://texas-local-food-store.myshopify.com/
We are doing veggie box pickups to support farmers who were wholesale and are quickly pivoting to retail (Weâre in full harvest mode here in TX). Itâs working very well in general. But I see we canât get the âpick upâ delivery option since we donât use Shopify POS.. thatâs a bummer and maybe Iâll sign up for POS just so I can get the pick up option.
I sure would love to be communicating with customers ahead of their pickup day.. for example to send them pix of their beautiful veggie boxes that are being readied for pickup.. and even harvested by the farmers. Doesnât seem possible in Shopify. Would help get folks excited about local food and how local farms can support resilience. We could be a Shopify poster child 
Appreciate you!
Sue
Hi Nick,
I have a similar issue but the difference is I already added the tracking information however automatic email notifications were not turned on. I have since turned it on but how do I go back and send emails to the customers for the orders that are already fulfilled?
Hi @md3 ,
If this has happened and is the scenario then can you try the steps I explained above where it is the Accepted Solution and see if that works for you please? Let me know.
I have the same issue as md3, I already have tracking info added to the order but I want to send the confirmation email once the package is actually shipped. Your previous solution does not apply since I already input the tracking info
I have the same issue -tracking number is already added but no email confirmation got sent. Now the orders are archived. Please assist
Hi
Would really like some help please , Iâve read through and followed the steps you have suggested to send a shipping confirmation but itâs not working the way I would like . I would like for it not to automatically fulfill orders and I would like to send the shipping notification when Iâm ready to send it and not automatically when someone pays
thanks
Hi @Wildcatlashes ,
You can change the settings to fulfill the orders manually instead of automatically if you like. This would separate the email notifications out for you, and send one at the time of purchase for order confirmation and then another when you fulfill the order saying it has been shipped. You can see how to apply manual notifications for it here.
Hi Nick,
I wonder if you can help me. I have a similar issue but I do not see the âAdd Trackingâ Button. I did not have the customerâs email when I made their order and purchased the shipping label. I do now and I would like them to receive the shipping emails. I have searched all the drop down menus that appear on the order page but I can find no option to add tracking or resend (send) email.
Thanks,
Andrew
Hi @AMax ,
That does seem a little odd. Have you already shipped the item and fulfilled it from within your admin yet?
Shopify does have a help guide for adding a tracking number to an order once it has been fulfilled and Iâm wondering if that might help you. You can see it here.
If itâs possible in any way, if you could screenshot the order (but please block out any names/private information) to see what it shows where it would normally show to add the tracking. No worries if you canât, this would be a bonus to be helpful.
Hi. I was looking for this and even thou you gave the explanation, it is actually ridiculous that the option to send order fulfilled confirmation you need to have this auto fulfill option on. Can shopify not program it so manual fulfillment will send email as well? I am using aliexpress DSER system, and they do not want to have autofulfill option on because their system fulfill orders, but this is causing your system not to send the order fulfill message to customers, I need to do this manually for every order after DSER system fulfill orders. Is this going to be changed soon? Any info on this? it is actually pretty simple thing to program I assume and do not see reason why this option cannot be added to manual fulfilment. Regards
Mariusz
Hi @marioofx ,
Thanks for your feedback on this. This would be the only way to do this now, in saying that though, I will take your feedback and put through a feature request for you.
Hello,
I am trying to send a confirmation email to an already fulfilled order. The email was added after the order was placed by the store administrator on behalf of the customer. I do not see a place to âresend emailâ in the timeline at the bottom of the order page, and there is no âAdd trackingâ to the payment or shipment area. Where can I send a confirmation email?
Hi @SMH125 ,
I just did a test order with the same principals (added email after fulfilment) and there doesnât seem to be a way to send an email once the order has been fulfilled unless it was sent initially also.
You can see a screenshot of what I see in my test store order below:
It only shows to Resend the SMS as it must have had either a phone number or email to create the order. I would say your best bet is to send a customised confirmation email separate to Shopify, in this case, to make the customer aware and keep them in the loop of their order. Itâs not ideal, but it would be the only way to email them order information.
