I am wondering if there is a way to automate returns to change the sku of the product when it is returned? Or even if there is a way that once that return is taken back it’ll give me the option to keep the sku original or update it to our discount sku.
Some of our return product is not in condition to be resold at the original retail price.
Hey @AeroAKing ,
Welcome to the Shopify Community!
You can set up rules for what happens to products that are returned to Shopify Fulfillment Network (SFN). Return rules are configured for each product SKU. The rules can be configured based on the condition of the product that’s returned.
For products that are returned in reworkable condition, you can set a rule for SFN personnel to replace a missing polybag or barcode and then restock the product to your inventory. If you don’t have this setting activated and a product is returned in reworkable condition, then SFN personnel sets the product aside for later review and contacts you to discuss how to handle the product.
If your business meets these criteria and you’re interested in using SFN to fulfill your orders, then you can apply to join SFN.
Let me know if you have any further questions!