How can I cancel an order on the Dear-Lover app?

Shopify Apps
1

I made order yesterday 2/9/2022 on Dear-Lover App and I paid for it but there was mistake in the selected items and the address

So I want to know how to cancel it before it shipped

I try to talk with them on every platform but no one replies

So can anyone help with it before it shipped?

2

Hi @YahiaMamdouh007 ,

Thank you for reaching out to the Community! I’m happy to provide some guidance with an order that was recently placed, to ensure this gets resolved.

To share some context, Shopify is a platform merchants use to sell online and would not have access to their daily operations and/or orders. Due to this, I would encourage you to reach back out to the shop you placed the online order from to ensure this gets resolved.

For ease, I’ve gone ahead and included Dear-Lover’s Contact Page where you’re able to follow up! Additionally, you can check out our Order FAQ Page for more information on managing and receiving your order.

Please let me know if you have any other concerns.