I have just moved from France to the U.K. and need to change the currency of my store so that the shipping profiles are in £ Sterling. I already have payouts in £s but have been listing in Euro.
As I have already made some sales, I can’t seem to make this change myself. Can you help please?
Hey, @CaveJulie !
Ash here from the Shopify team. Welcome to the Shopify Community!
I understand you’re trying to change your selling currency, but have made at least one sale already. Once a shop makes its first sale, the currency selector becomes locked for a number of reasons. Our team can remove this lock, but it’s important to understand why it’s applied in the first place to avoid future issues. The main impacts on your store when changing selling currency are:
Reporting: When switching currencies, our reporting doesn’t factor in the difference between currencies. For example if you had $500 USD processed, that would show as $500 in reports. Say next day you switch to CAD, the report would still read as $500 for previous processing. Since $1 CAD is not equal to $1 USD, the reports in theory will be wrong going forward. A workaround for this is adjusting the date range for the report you’re looking at so that it only displays data before or after the currency change.
Product Pricing: Since the dollar amount between currencies is not the same, a product price’s value could mean something different if currency is adjusted and impact margins. Ex - $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change. You can edit a product to adjust its pricing, and if you need to make changes to multiple products, the Bulk Editor Tool should be a handy tool.
Apps: Some apps may have limitations when it comes to changing selling currency. If you’re concerned about how changing selling currency will affect the apps you use, I suggest reaching out to the app developers to clarify before changing the selling currency. Here’s some more information on App Compatibility in our Help Center.
Gift Cards: Gift cards with remaining balances in the old selling currency will not work once the selling currency of the store has been changed. You’re able to re-issue any outstanding Gift Cards in the new currency as a workaround.
Shipping: Any shipping rates for a store will maintain the previous currency and will not update automatically. After a currency change, you will need to delete the previous rates and add them back in manually to list them in the new currency.
Payment Processing: Some payment gateways are only available for use in certain currencies. It’s best to double check what selling currencies your payment gateway supports before proceeding with making changes to this.
Other: It’s also advised to check your site in its entirety for any mentions of the previous selling currency, and updating those accordingly.
Our team will need to access the back-end of your account to unlock the currency selector, so I’ve sent you an email to the email address associated with your Shopify Community account for authentication. Once you’ve decided how you’d like to proceed, please reply back to that email and we can take the next steps together.
Thanks for your helpful response. My main reason for wanting to change the currency is so that I can set up £ Sterling shipping profiles. This will enable me to benefit from on-line purchasing of shipping labels in my permanent location, which will make my business more efficient.
I understand the effect on reporting etc but as I will be starting the changes at the beginning of a year, it would not be a problem. Could you please help me to make this change?
Hey, @CaveJulie !
I’m glad you found my response was helpful. I absolutely appreciate your reasoning behind wanting to change your currency. I also agree that starting the new year with this change will help keep track of what sales were made in each currency.
I’m happy to help out with making the change! Did you receive the email I sent? I addressed it to the email address associated with your Shopify Community account and included some next steps in order to proceed with the request. Please reply back to that email so we can first complete authentication. If you’re unable to find the email in your inbox, please also check your junk / spam folder in case it ended up in there. If the email is nowhere to be found, let me know by replying here and I can try to re-send it.
Hey Ash! I would love to have help in this too, please. I have a store that already made live sales in a currency different from USD but now we would love to display all our prices in USD and also on checkout. So actually sell and change only in USD from now on. We no longer want anything in the currency we have in our store now. We are not using Shopify Payments since the country we open the store has no Shopify Payment as an available option. I do read the implicates but we are more than fine and good with that!! 
Can you please help me with that process of unlocking the currency lock, please? I would really appreciate it. If you could send me an email so I can authenticate the ownership I would be more than thankful. Thank you so much and I would be waiting for your kindly help!
Hi, @thedezigner .
I’m just helping my colleague out with some follow-ups and I’d be happy to help guide you further with your request.
We are unable to authenticate users here as this is a public space, so I invite you to connect with our 24/7 Support team directly with your request.
For faster assistance, feel free to reference our thread as well. If you have any more questions, please share them with me here.
Warm regards,