Hello,
I am attempting to change the image for my Gift Card. I’ve uploaded the image to assets and updated the code accordingly. However, the original Shopify gift card image is still being displayed.
Topic summary
Main issue: A merchant wants to change the default gift card image but, despite uploading a new asset and updating code, the original Shopify image continues to appear.
Clarification: The image in question is specifically the gift card graphic shown in the email (the envelope image), not necessarily the on-site gift card product image.
Suggestions: One participant proposes a workaround—convert the new image to JPG and replace the old file by using the exact same filename and extension, effectively swapping it without further code edits.
Constraints: The merchant cannot locate the original gift card image in the theme’s assets or files, suggesting it may not reside in those folders (screenshots provided are central to understanding the context).
Status: No confirmed resolution yet. The discussion remains open, with the next step implied to be finding where the email image is sourced and replacing it there (e.g., via file swap or another location).
This does look correct but of course we are missing something somewhere. Often what I will do as a workaround is just convert the image to the jpg ext and change the name of the image to the same name as the one before and instead of touching the code, I just swap out the images deleting/replacing the old one with the same name and extension (jpg).
Do you mean gift card image in email?
Yes! The image of the envelope that is shown in the email.
I can’t seem to find the original image in my assets section or files list.