Our order refund email is providing incorrect details, and it is confusing to our customers. I am not sure why an order summary is provided in a refund email. It should be a refund summary. An order summary and a refund summary should be separate. For example, we do not refund the shipping cost. Shopify couldn’t help me with this, and I don’t know where to turn. Does someone know how to fix this?
1 Like
We started having wonky issues with the refund emails sometime in the past couple months as well. It is saying “Returned 2 of 2” when only 1 item was on the original order. We are using the default template. It feels like there are bugs in the template because there are lines like:
{% if line.quantity < line.quantity %}
Why would you ever check a variable against itself, unless they were trying to force a false condition?!
