How can I delete photos off my product pages?

Shopify Discussion

Topic summary

  • Core issue: A merchant can no longer find the option to delete photos from product pages, a function they previously had.

  • Support engagement: A Shopify representative asked for the store URL and clarification on which specific image the merchant wants to delete to investigate further.

  • Follow-up: The representative checked back asking whether help was still needed, indicating no response from the merchant yet.

  • Status: Unresolved and awaiting the merchant’s details. No confirmed cause or fix has been provided in the thread.

  • Next step for resolution: The merchant should share their store URL and an example product/image so support can troubleshoot why the delete option is missing.

Summarized with AI on December 12. AI used: gpt-5.
1

I used to be able to delete photos from my product pages, but now the facility is not there?

2

Hi @Purplesagesoap

Could you please share with me your store URL and show me which image that you want to delete?

Best,

Daisy

3

Hi @Purplesagesoap

Do you still need help?