I am a non-US resident with a US company. I couldn’t setup shopify payments because I don’t have SSN. I have a Stripe account and i would like the shopify team to enable stripe payment gateway in my shopify account
Hey @adexlekunze .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, we are unable to look into the specifics. In this case, you will need to reach out to our support by logging into your online store using our Contact Us page.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the gateway.
Let me know if you have any questions.
Thank you for the response. Unfortunately, I cannot find any option to contact support directly. No email or chat option. Kindly point me to an appropriate link. Thanks in advance
Hey @adexlekunze .
Thanks for the quick response!
You can reach out to our live support by logging into your online store using the Contact Us page. Once you have successfully logged into your online store, you will be directed to the Help Center. I took a couple of screenshots to assist with the navigation:
For this case, we can select Account to see the available supported topics.
Now you can select Plans and billing.
You should now be able to see the available channels to reach out to a Support Advisor.
Let me know what you think.
Hey Ollie, I’m having the same exact issue as the previous person that his case has been solved, could you please direct me on how to resolve this since I also don’t have the buttons to contact the support @Ollie
Hey @renki .
Thanks for reaching out.
In order for us to look further into this request, we will need to verify as the store owner. Since I cannot look into the specifics of your online store over the Community forums, it would be best to reach out to our live support by logging into your store using the Contact Us page.
Once you successfully login, you will be directed to our Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak with a Support Advisor about enabling the Stripe gateway on your Shopify store.
Let me know if you have any questions.
Good morning, I just opened a shop and I wanted to know how to integrate the Stripe payment method.
Hey @bob46 .
Thanks for reaching out.
Congratulations on opening your online store! If you are interested in adding Stripe as a payment gateway to your online store, you will need to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner before speaking directly with a Support Advisor about using the payment gateway.
Let me know if you have any questions.
hello and thank you I had contacted in chat they told me that in Italy it is not possible to integrate