Accidental billing for Shopify subscriptions and requests for refunds, including double charges where two stores were created on one account and billed separately. Another user reports $57 charges for August and September despite not using the service and being unable to locate or access a store.
Support guidance: Ensure any store is 100% closed before requesting a refund. Refunds are not guaranteed and are assessed case-by-case. Account-specific help is not provided in the Community; users must log in via the Contact page, select the Account topic, then choose a support channel (live chat, email, or callback) under “Get Support.”
Outcomes: No refunds confirmed in the thread. Clear steps provided for initiating a refund request if the account can be accessed.
Open issues: One user cannot log in or identify the store linked to the billed charges, leaving the refund and deactivation unresolved. Key questions include how to recover account access or verify ownership when login details are unknown, and whether exceptions to the no-refund policy apply for non-use or financial hardship.
Hello, I am Mark. I accidentally forgot to cancel my subscription on Shopify and it billed me. I am a student and cannot afford it. I would be very grateful if I could get a refund. From the same account I created 2 stores and I was billed twice.
Thanks
Hi @M4rkGevorgyan ,
Thank you for reaching out. I totally understand that sometimes things get in the way, and we forget about some tasks.
Once you are sure your store is 100% closed, you can reach out to our live support to request a refund if you wish. A refund is not guaranteed and we take each request on a case-by-case basis, so please do bear this in mind when making the request.
In order to do so, we’ll need to access your account. We cannot provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback.
Please visit our Contact page. Once you log in, select the topic you’d like to discuss with the Support Advisor. In your case, click on Account. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.
Let me know if that helps.
Hi there,
Please I need of assistance and I know you can help. I accidentally subscribed for Shopify which I cannot even remember when. I was just checking out what can be done on it and I do not even have details of the account. I tried with all my emails and the one I saw linked to Shopify says to create a store, It also shows inactive but I have been charged $57 for August and September. Please I am a student and cannot afford this. I have tried to get help from your support and help centre to no avail as they are telling me to log in to my store which I do not have. Kindly help me with refund of the subscription for the 2 months and deactivate whatever I accidentally activated. I read that there is no refund policy for shopify, please I have never been in use of the service and would appreciate the Refund. The money debited for this month is even for a payment I am meant to make towards my school. Please I would appreciate your assistance with the refund and whatever I accidentally activated. Thank you