How can I get a refund for an accidental Shopify subscription?

Shopify Discussion
1

Hello, I am Mark. I accidentally forgot to cancel my subscription on Shopify and it billed me. I am a student and cannot afford it. I would be very grateful if I could get a refund. From the same account I created 2 stores and I was billed twice.

Thanks

2

Hi @M4rkGevorgyan ,

Thank you for reaching out. I totally understand that sometimes things get in the way, and we forget about some tasks.

Once you are sure your store is 100% closed, you can reach out to our live support to request a refund if you wish. A refund is not guaranteed and we take each request on a case-by-case basis, so please do bear this in mind when making the request.

In order to do so, we’ll need to access your account. We cannot provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback.

Please visit our Contact page. Once you log in, select the topic you’d like to discuss with the Support Advisor. In your case, click on Account. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.

Let me know if that helps.

3

Hi there,

Please I need of assistance and I know you can help. I accidentally subscribed for Shopify which I cannot even remember when. I was just checking out what can be done on it and I do not even have details of the account. I tried with all my emails and the one I saw linked to Shopify says to create a store, It also shows inactive but I have been charged $57 for August and September. Please I am a student and cannot afford this. I have tried to get help from your support and help centre to no avail as they are telling me to log in to my store which I do not have. Kindly help me with refund of the subscription for the 2 months and deactivate whatever I accidentally activated. I read that there is no refund policy for shopify, please I have never been in use of the service and would appreciate the Refund. The money debited for this month is even for a payment I am meant to make towards my school. Please I would appreciate your assistance with the refund and whatever I accidentally activated. Thank you