I’ve been operating on shopify from February of 2020 to March of 2021. I was closed and banned from Shopify payments without any reason and notification. I know using Shopify payments for a business is very risky as Shopify itself is a very capricious. So after they closed my store i didn’t have access to it so i could get all need information for taxes. i’d not receive 1099 form them during 2021 for 2020 year, i emailed heir customer service bunch of time providing my stores names (i’ve changed several times store domain and urls) and information, i got response that they see 0 order on my store, i was really confused and worried. Recently i receive 1099 for 2021 year with 16201 total for January, February and March. I asked them to provide for 2020 because i operated for more than 120000$ that year, they told me they will provide me with all information they opened case and they still don’t response me. I email them from different mails, opens new tickets again and again… I really have to pay all my taxes, it’s very very important for me because i go through the immigration process. But you guys just ignoring me and i don’t know how to deal with this. My store name was corcaroli.myshopify.com. I really hope someone get back to me soon!
Topic summary
Main issue: A merchant banned from Shopify Payments lost store access and cannot obtain a 2020 Form 1099‑K (tax form processors issue reporting gross payment volume). They report processing over $120,000 in 2020, later receiving a 2021 1099‑K showing $16,201 for Jan–Mar 2021, but still no 2020 form. Prior support replies showed “0 orders,” and multiple tickets remain unanswered, which is urgent for tax and immigration needs.
Support guidance: Forums cannot access or authenticate accounts. The only path is to contact Shopify Support via the official link using the email tied to the store and reply to existing tickets to request updates.
Related concern: Another merchant cited a Payments ban at a 1.2% chargeback rate. Support stated they cannot review accounts here, the appeal appears final, asked if a 1099‑K is needed, and suggested exploring other payment gateways.
Status: Unresolved. Key action items are authenticated contact with Shopify Support and following up on open tickets to retrieve the 2020 1099‑K. Outstanding question: issuance of the missing 2020 form.
Hey @Sanan !
Thanks for getting in touch.
Are you still waiting on an update on this? In this case, what I would recommend is getting in contact with our support here with the email linked to the store: corcaroli.myshopify.com as our support will need to authenticate you for that store with the correct details. Alternatively, if you have already opened a support request, then you can reply to that email and request an update. As much as I would love to check on this for you, we do not have access to accounts or stores from the forums here ourselves.
Let me know if you have any further questions!
shopify banned us from Payments as well because we only had a 1.2% chargeback rate. They will not reason with us to gain this access back
Hey @GermanAudioTech !
Thanks for getting in touch, and I am sorry to hear about your situation.
As I would not have access to accounts or stores as mentioned in my response above, I would not be able to comment on your situation. That being said, I believe you may have already tried to appeal this, but it seems like the decision is final. Do you also need to retrieve your 1099K form? Have you looked into other possible payment gateways for your store?