How can I identify VIP customers in Shopify POS?

Retail & Point of Sale
1

So in the website Shopify you can assign Tags to a customer. Member, VIP, etc.

Tags are not supported (as far as I can see) in Shopify POS. So if a VIP online shopper goes into the store, you can look them up, but there is no way to see if they are a VIP so you can apply their discount.

Am I missing something, or is this correct? Any workarounds, bulk edits, apps, etc that can make this work automatically?

Thank you,

Andrew.

4 Likes
2

Is there an update on this? @Shopify_77 it would be very helpful to be able to look up VIP customer easily in the pos app while they are shopping in store

1 Like
3

Is there an update @Shopify ?

1 Like
4

I believe it’s very necessary!!

But I think it might be impossible because the Shopify POS app team’s response is just too slow.

5

Hi @J_Wesker ,

Thanks for reaching out to the Community.

While it is not currently possible to tag customers through the POS, I have gone ahead shared this feedback with our Developers. We’re always looking for ways to improve the platform and appreciate you bringing this to our attention. While we’re not able to guarantee when/if this change will occur, sharing this feedback helps to bring make our Developers aware.

Please let me know if you have any other questions.

6

Hi! Tags are actually supported in Shopify POS and by using Wallet Passes at the POS the whole process of data integration and customer identification becomes smooth and easy.

Check out this article that explains it in more detail: https://www.jericommerce.com/blog/streamlining-customer-tag-and-loyalty-tier-recognition-at-shopifypos-with-jeripass

You can find the App for the Wallet Pass solution (JeriCommerce) at the Shopify App store: https://apps.shopify.com/jericommerce-admin

Hope this helps!

Thanks :slightly_smiling_face: