I’m a Shopify store owner, Shopify has for my purposes been a fantastic product. However, as soon as I decided to purchase something from someone else’s Shopify store, I was sorely disappointed by a scam website.
After looking into the site, Strouz, I found that the store owner is operating more than one scam site ripping people off for counterfeit phone cases (Vorus Men, Strouz). In my case, after a product did finally arrive after a month, it’s not the same product as advertised, and it wasn’t even functional. It arrived unbranded, broken and unable to be used with multiple manufacturing defaults. After attempting to get my money back as per the stores “refund policy”, they refused and offered me only a voucher to purchase another case and now will not communicate at all. Upon checking their Facebook, there are only complaints describing the same issues I’ve had, and they won’t allow comments on their Instagram posts for obvious reasons. I tried posting comments on their FB page that were promptly deleted by Strouz.
Why is there no way for us to report scam stores like this?
This kind of store should not be allowed to still be live, scamming more people as is evident by the new reviews on their FB page. Inevitably this kind of deceit only brings down all of the legitimate Shopify operators. Is there some advice someone can give me to have these stores taken down? I don’t want more people to have their money stolen and time wasted.
Unfortunately, there are many stores like this. Just wanted to share a store that sells fraudulent product because I wish I saw this on a forum. The site is outdoorshopx.com who lures people in with fake Instragram contests to under the Username @Campingxx.
Products are nothing like what they appear. They delete all comments and posts where people speak on this and are riddled with fake profiles spamming positive comments about service. I did not receive a message for 3 months, and the product I received took that long to be received. By that time, I already called my credit card company are reported fraud. They are ordering from the cheapest warehouses in China and products are absolutely nothing like the products listed. That’s why it took that long to receive a dollar store item. I reported this to my credit card company and hope this can help someone out.
I’m also a store owner and wish there was a way to report fake stores. I keep seeing fashion sites pop up that steal images from other businesses and use them as their own. Who knows what they ship out.
Just doing a quick search for women’s clothing, I found four copies of the exact same site. I’m just guessing by the content of their about us page, but they’re stealing the same images from the same websites.
The beauty of Shopify is that it allows entrepreneurs to quickly and easily start up a website for their business. The dark side is that it allows fakes to do the same. Shopify, PLEASE create a place where business owners and shoppers can report these scam sites.
There are also these pages, there is instagram (beautytecnology), whatsapp (+55 31 99834-9528) and gmail (beautytecnology2019@gmail.com). I was a victim and I reported them several times, until I realized it was phishing. On instagram (facebook too), I found people reporting that they paid and did not receive the products offered. They are integrated with shopify.
My site came up good, but actually lost some marks, just because it was a shoppify platform, so if this trend keeps on, with no way of reporting and getting rid of scam sites. Then I’ll be going back to my wordpress or find a site which is trusted by cyberbunkers and google alike, and I think many serious webbusnisess will too.
Would be great to get a reply from shoppify on this subject! under you will se the link to what I belive to be a scam site… if you want to test your own just goto www.cyberbunkers.com
Login to your account in the upper right corner click on the three bar box, scroll down in that menu, click on contact, then at the bottom of the next window click contact support.
Easy!
They were very helpful to me and took down the fraudulent website. Unfortunately a few days later there’s a duplicate site that popped up!
MAKE SURE YOU REPORT THESE SO OTHER CUSTOMERS DON’T GET RIPPED OFF!
Login to your account in the upper right corner click on the three bar box, scroll down in that menu, click on contact, then at the bottom of the next window click contact support.
Easy!
They were very helpful to me and took down the fraudulent website. Unfortunately a few days later there’s a duplicate site that popped up!
MAKE SURE YOU REPORT THESE SO OTHER CUSTOMERS DON’T GET RIPPED OFF!
Login to your account in the upper right corner click on the three bar box, scroll down in that menu, click on contact, then at the bottom of the next window click contact support.
Easy!
They were very helpful to me and took down the fraudulent website. Unfortunately a few days later there’s a duplicate site that popped up!
MAKE SURE YOU REPORT THESE SO OTHER CUSTOMERS DON’T GET RIPPED OFF!
I hope this helps you all,
James
Login to your account in the upper right corner click on the three bar box, scroll down in that menu, click on contact, then at the bottom of the next window click contact!
Easy and they are responsive.
I hope this helps you all,
James
Login to your account in the upper right corner click on the three bar box, scroll down in that menu, click on contact, then at the bottom of the next window click contact!
Easy and they are responsive.
I hope this helps you all,
James
I personally have gotten great customer service with outdoorshopx. I got product within a few weeks, got tracking, and even got a nice note saying “thank you for shopping with us” they take care of their customers and I will order more products in the future. They have way too many reviews on the instagram to be fake. They have over 200 reviews in 7 continents And they upload tracking. It seems like you didn’t know what you we’re getting because everyone seem to got what they ordered…
I have tried to report a website back in Sept of last year when an order I placed in July just vanished (Neluger.com)… I went back and forth with support. They were more interested in protecting the scammer than to help me get my money back.
Now, I am a victim of yet another scam site, (sawexpert.net)… I had stopped do any kind of business with anyone hosting with Shopify… I was given the platform another shot when I placed the order in May, bam… got suckered again.
Mean while, I am advising another friend who place an order through another shopify site to get his money back from his credit card company.
The platform is just a host for scammers… I would be one thing if they helped people get their funds back… but as they don’t seem to care, I will never buy anything through them again.
I was scammed as well. The store…prettylittledealsstore.com
They took my money, sent generic response letters when I questioned them and wont return my money. It’s been a month.. Shopify needs to dump or fine these scam companies and by the looks of these feeds their are ALOT of them.
It has gotten so bad… I now assume that a Shopify company is a scam. If
it’s a company that I now question, I will send them an email or call their
support number first to see how they respond.
I just wrapped up a long chat with Shopify Support and learned the following things:
File chargebacks. If a store gets a high volume of chargebacks, Shopify’s Risk team will investigate. File a claim with your CC company whenever possible to bring the store to Shopify’s attention.
Report the store using Shopify’s Acceptable Use Policy violation form. Shoppers can use the reason “Non-Delivery of Product” to report the scams. Sellers can report infringement with the reason “Intellectual Property”.
I’m not sure how many chargebacks/reports are required to trigger a review by Shopify, but hopefully those points are a resource for shoppers and storeowners. Please report where you can and hopefully these stores get taken down!
I pay about 100-200€ to Shopify every month as they take 2% of commission. We who try to build some honest business there is lots of Spam shops out now from Shopify. Why do they should care when they get commission of all the scams as well. No verification process has not been made that business is legal and the owner as well.
I wish Shopify (as a leader in the industry) would do something about it, it’s just umbelievable that anyone can create such a fraud site on such a big platform and there is almost nothing you can do about it.