Hi I have a shopify store and I have 17 Pending Unfulfilled Orders. And I need help. Theres is no number to call. And im getting worried, because my clients are now asking for there money back. Can someone please help me or give me a call so I can fix this is issue.
If you aren’t fulfilling your customers orders then that is the correct thing to do, give their money back.
If someone buys from your store, it’s your responsibility to send them the product they ordered.
Are you saying the orders aren’t shipped? Then ship the orders. If you’re working with a 3rd party supplier that ships orders on your behalf, contact them to ask about the order status. If they don’t respond, replace them with legit suppliers.
Or are you saying your orders are unfulfilled in Shopify? In that case just add the tracking and mark fulfilled, then the customer will receive the email saying their order has shipped, and includes their tracking information.
Here’s how fulfillment works: https://help.shopify.com/en/manual/orders/fulfillment