Hi there. I re-open my online store and I have two messages in color red that says:
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Your Shop Pay Installments payouts are on hold
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Your payouts from Shopify Payments are on hold while we review your account
How I can solve this?
Thanks!
Hi, @nailyessents !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I’m unable to authenticate over the Community Forums, which means I won’t be able to access your account and see what the issue might be. I would, however, recommend a few next steps that will point you in the right direction. In order to provide some context, these banners appear for various reasons, more specifically as part of the standard underwriting and review process.
Since you already noticed the hold banners in your admin, please see if there are further instructions guiding you to upload documentation to verify your account. Once you do so, that information will be sent out to our internal team.
If there was a hold banner but next steps are still unclear, my suggestion would be to check your inbox to see if you have any further correspondence from Shopify. If you’ve received an email regarding your Shopify Payments being on hold please respond directly to the email for support.
If you haven’t, we’ll need to access your account in order to investigate, so we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Talk soon!