Hey, @JAKQ0s and @MaxDesign !
Jason here from Shopify support. Thank you for your valuable feedback.
Just want to let you know I’ve gone ahead and filed your votes to this specific feature request. The more votes this feature requests get, the more likely the development will go ahead and implement it. Thanks again for letting us know this need!
Best,
Jason
Hi, I am experiencing problems as the system gives the item with the highest value for free. I have customers coming in buying the cheapest items and getting most expensive item for free. Please help!!!
Hi! How can i do this but giving the customer the option to choose different types or different color options of the same product? So i can make the offer much more tempting.
Right now i can sell in quantity but all are the same option.
Hey, @Cherrell_Leong !
Jason here from Shopify Support. Thanks for reaching out. Your store is beautiful.
There are a few questions come to mind upon seeing your screenshot. Is this issue happening on all the discount codes you’ve created or only one specific code? Could you clarify on which discount code you were using on this order, please? I tried to replicate this order but without any discount code, I can’t really tell what’s going on.
Since this does involve information that you may not want to share in public, I’ve reached out to you directly at ticket #14637609. Kindly reply to the email with the answers to the questions. This way, I not only can authenticate you to ensure your security and privacy but also start the troubleshooting process right away.
Alternatively, if you’d like to continue here on this thread, feel free to let me know the discount code in question. I can test it out and potentially provide some pointers. After our test, you can update the code to another name to avoid others from abusing it. Either way, I’d be happy to help.
Best,
Jason
Hey, @Dropp2019 !
Congratulations on selling the products in bulk!
Yes, you can utilize the Buy X Get Y free discount code to set up specific variants at the Y and make your offers much more tempting to your customers. You can follow the Solution post in this thread to create the code. The layout of the admin had changed since the post but the concept remains the same. When you click on the Discounts section, you can select either the Discount codes or Automatic discounts.
Once you’ve selected the type of discount code you want to create, you can click on Create discount at the top right corner.
Then, proceed to create a Buy X Get Y discount. Your screen will look something like this once you get to the Customer gets section. Upon selecting the “Specific products”, you can select the variants you’d like to include with your free offer.
After you finished with the setup, don’t forget to click on Save at the top right corner and test the discount code out with a test order. If you run into any issues, or if I misunderstood what you’re hoping to set up, feel free to reply back here and I’d be happy to help out!
Best,
Jason
Really thank you. so many helpful
Hey, @sayoon !
You’re most welcome. If you run into any issues or have related questions, feel free to share them in the thread. I’d be happy to help out.
Best,
Jason
Hi!
I set this up for a product that is in pre-order and the free product doesn’t appear in the cart or checkout. Is that because it’s a pre-order? Or am I doing something else wrong?
That’s because they have YET to fix something as obvious necessary as this.
It’s enough to have to fight to get things to function like other e-commerce sites, requiring customers to SELECT the GET ONE FREE is absolutely non-sensical.
I can picture 10 people in the room that thought this was a super awesome new feature, they even blasted out Press Releases for the new functionality.
But then, EVERYONE in the room?? When trying this, didn’t notice when you Buy X, nothing Happens??? Y isn’t Added? WHAT??? Where is the FREE???
Oh, let’s make the customers click the something else (FREE) and then add it to the cart to MAGICALLY discover it’s FREE!
Holy Developer Screwup Madness.
For Heaven’s Sake there are 1000+ forums and posts about this. Maybe they could do a simple Google Search and discover how crazy weird this actually is and fix it.
Thus, our journey to move away from Shopify begins.
Unless you’re a mom and pop shop selling t-shirts with a size variant, there aren’t enough obvious features to compare.
E-commerce (especially Mobile) is moving way more quickly then Shopify dev.
B1 G1 Free doesn’t even work.
FACT.
Hey, @ARichter and @Steve_Coulton !
The buy X get Y discount requires the customers to add all the eligible products to their carts before they move to checkout. This includes the product they get as part of the promotion. Since this may not be intuitive to all the customers, here are 3 workarounds available to help you reduce the bounce rate and confusion.
As @Steve_Coulton mentioned, this is a pain point for many merchants. I understand the frustration and agree this feature isn’t intuitive enough. The request already exists and I’d be happy to help both of you upvote on this topic. Thank you so much again for your valuable feedback.
Best,
Jason
Hi Jason,
Hoping you can offer some advice or clarification at least. I’ve set up a Buy X Get Y discount code and linked it to automatically generate should the conditions be met… my question is would it be possible to limit the number of products the customer would get free?
For instance, the automatic discount set up is “Buy 2 Get 1 Free”… is there a way to limit this to ONLY allow 1 free item even if the customer goes on to place 6 items in their cart? At the moment, if a customer places 6 qualifying items in the cart, it gives them 2 free and charges them for 4 only… quite rightly as per the current conditions.
My issue is when it comes to international buyers. As this amount would qualify them for free shipping through my website, I’d end up losing money as the weight of the shipment, and the shipping fees, got larger… so if they placed 6 in their cart and only ended up paying for 4 (instead of say 5 and only getting 1 free), I’d end up losing money instead of making a profit.
Hope that makes sense 
Thanks for any help you can offer,
Mark
Hi, Mark ( @LumberjackBeard )!
I love the fact that you’ve tested the discount code out yourself and realize the feature has a loophole. Your question not only makes sense, but it’s also a true testament of great entrepreneurship.
You’re correct. The system isn’t smart enough only allow 1 free item even if the customers go on to place 6 items in their cart. There are two ways to look at this issue and tackle it.
First, based on your name, I’m assuming you’re selling beard care products. If so, why limit yourself to Buy 2 Get 1 Free? I recommend going bolder and set up Buy 5 Get 1 Free, especially when the Black Friday/Cyber Monday (BFCM) is just around the corner. The key here is to find out what kind of promotion that can entice the new customers while making sure you have a healthy gain in the profit margin. Another assumption that I have is that your beard care products come in different scents. By increase the purchasing limit, it allows your customers to test out each scent with a bonus product when they shop. To me, from a customer’s point of view, I’ll be tempted to buy them all just to see which scent I like the most. These two assumptions are based on the last assumption that the products don’t expire in a certain period of time. My scope of knowledge is limited to the shelf lives of beard care products. If they don’t have a firm short shelf life, this method not only resolves our API’s limitations, but it also helps to boost up your sales without you having to worry about losing money for the international orders.
Second, if the first suggestion seems too bold for your business, the next best option is to source out apps that can help us create discounts or bundles that work for your promotion. If you want to create a more advanced discount rule, such as the one you’ve mentioned, come check out Discount Ninja. Another way to look at this is to create bundles at a discounted price for your customers. Apps, such as Bundles, Bundle Products, and Bundler - Product Bundles, can help you set up bundles with promotions to attract customers. Feel free to try the apps out and remove the ones that you don’t want to keep before the trial period ends to avoid app charges.
Third, if the apps aren’t achieving your goal, you can consult with Shopify Experts. One of the developers can create specific customizations you need at the store with a contracted fee so the discount rates work better for your business.
These are the three options available to help us bypass this limitation. Should you have any questions, don’t hesitate to reply back here and I’d be happy to help.
Best,
Jason
Thank you Jason,
Some very solid suggestions there. I already offer bundles as stand-alone products (not using any of the bundle apps) but only offer one scent combo per bundle. This discount was to enable people to mix and match outside of that. I found a work-around in the end that meets my needs though.
I’ve opted to go with a standard $ off discount code (at the amount of my products… helps that they’re all the same cost), set to apply once an order reaches a specific amount. I’ve embedded this code in the checkout page code so it automatically applies if the minimum amount conditions are met. I’ve also set the maximum number of uses of the code per purchase to 1 so it gets around the issue of customers potentially getting more than one free item per order.
Thank you so much for your time. I had taken serious consideration to your suggestion to up my offer to buy 4 or 5, get 1 free, but in the end opted against it as I’d rather give people a price break earlier as we’re already in the higher cost side of our market.
Thanks again,
Mark
Hi, Mark ( @LumberjackBeard )!
You’re most welcome. I’m glad that you found my suggestions useful and you were able to come up with a brilliant workaround by editing the code at the checkout page. By comparison, I’d say your workaround is the best. I love your approach and the reasoning behind this decision. You not only think about your customers, but you also demonstrate that you’ve done enough market research to know where your product price stands.
Just in case if you’re gearing up for the upcoming BFCM, come check out this informational guide. I’m rooting for you to have fantastic sales!
All the best,
Jason
Is this fixed yet? I see a lot of disappointed and upset customers that we can’t have a true buy one get one free for the holiday.
A customer adds X to cart, and an additional X is added to the cart free.
If they add 2, 2 are added free.
As it stands now, Shopify is requiring the customer adds the free X to the cart manually, with no issues, hassle or questions.
I’d like to join the masses and continue to request the existing “select a free gift” functionality (not to be confused with an auto BOGO) be added ASAP.
Possible?
And no, because of the limits in the system, the existing apps in the Shopify store do not accomplish an Auto buy X, X appears in cart free.
Pretty frustrating. It’s hard to imagine developers testing the new functionality, adding something to cart and then not noticing that nothing actually happens… ?
Please advise ASAP…
Shopify Customers
Hey, @Steve_Coulton !
Thank you for your feedback again. As promised, I’ve already forwarded your request to our development team last time. Just as how I had explained before, at the general support level, this is what we can do. The team is aware that there’s a group of merchants wanting this feature to get fixed. That being said, there’s no promise in the timeline when the feature will be updated.
If there are more merchants who’d like this feature to be updated, kindly leave your .myshopify.com URL and a line indicating that you’d like to upvote this feature. The more votes we get, the more likely the team will start work on it. To reduce the thread’s length and avoid repetitive responses, I may not reply to every single request post. Instead, I will mark “Like” on the post, so you know your request has been submitted already.
I’m actively monitoring this thread and I promise to forward every single one of your requests up to our development team. Thank you for the valuable feedback. Your patience and understanding are much appreciated!
Best,
Jason
Hello, everyone!
Julie here from Shopify Support.
Jason is unable to follow this thread any longer, so I will be stepping in to assist. As Jason mentioned, we are forwarding every request to our development team. Simply respond here with your myshopify.com URL and a line indicating that you’d like to upvote this feature you need. If your response was marked with a “Like”, then your request has been forwarded.
I’m now actively monitoring this thread and I will be submitting every single one of your requests up to our developers. Thank you again for the valuable feedback!
upvote
Hello there,
Me too, it shows " nzddbcbkscbk discount code isn’t valid for the items in your cart" Can you check help me? my store is jacklamart.com
Hey, @jackla !
Thanks for sharing the link to your store. I’d be happy to take a look into the issue you’re facing with your discount. Can you please provide me with the discount code that needs to be entered in the checkout? I’d like to try it out here on my end.
If you can also include a screenshot of the Summary section for the discount code in question, that would be fantastic. You can see this by heading into Discounts from within your Shopify admin, then clicking the discount code. This will help me determine if there are any settings that need to be adjusted.
Looking forward to hearing from you!
