How can I set up my store to sell on Facebook and Instagram?

Shopify Discussion
1

Guys, I can’t Configure my store to sell my products on Facebook and Instagram.

it says: “You must have administrator access to the associated company to complete the setup
This Shopify store already has a catalog, which belongs to a business account. To continue, contact an administrator of the associated business account and ask them to give you access.”

2

Hi @louis31

I see you’re trying to set up your Shopify store to sell on Facebook and Instagram, but you’re running into an issue with business account permissions. This error usually happens when:

:one: You don’t have admin access to the Facebook Business Manager linked to your store.
:two: Your Shopify store is already connected to a different Business Manager account.

Steps to Fix the Issue#### 1. Check Your Business Manager Admin Access

Go to Facebook Business Settings (business.facebook.com/settings) and check:

If you are listed as an Admin (not just an Employee) under Users > People.
If the Commerce Account and Shop are assigned to you under Accounts > Commerce Accounts.

If you aren’t an admin, ask the current admin to give you full access or disconnect the catalog so you can reconnect it.

2. Verify Your Shopify-Facebook Connection

In Shopify, go to:
Settings > Apps and Sales Channels > Facebook & Instagram
:small_blue_diamond: Check which Facebook Business Manager is linked.
:small_blue_diamond: If it’s not the right one, you may need to disconnect and reconnect the integration.

3. Reset and Reconnect Your Facebook Integration

If you’re still stuck:

:one: Remove the Current Connection

  • Go to Facebook Business Manager > Data Sources > Catalogs
  • Find the catalog linked to Shopify and remove it.

:two: Disconnect Shopify from Facebook

  • In Shopify, go to Settings > Apps and Sales Channels > Facebook & Instagram
  • Click Disconnect to remove the integration.

:three: Reconnect Facebook & Instagram in Shopify

  • In Shopify, go to Sales Channels > Facebook & Instagram
  • Click Start Setup and make sure you log in to Facebook with the correct Business Manager that you have admin access to.

Extra Tips

:check_mark: Use the same Facebook account across Shopify and Business Manager.
:check_mark: Make sure your Facebook Page, Instagram Account, and Catalog are all connected under the same Business Manager.
:check_mark: If you’ve tried everything and it still doesn’t work, clear your browser cache or try a different browser before reconnecting.

Let me know if you need more help. Thanks!
Daisy.