How can I speed up my website slowed by Shopify's chat feature?

Topic summary

A user identified Shopify’s chat/inbox feature as the primary cause of slow website loading times. While the chat needs to be present on every page, they’re seeking ways to delay its loading or minimize its performance impact.

Responses:

  • One developer offered to implement a solution but noted it would be complex and require paid work
  • Another user inquired whether a solution was found

Status: The discussion remains open with no confirmed resolution shared. The technical approach to defer the chat widget’s loading has not been detailed in the thread.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.

I’ve just done an analysis of my websites speed and noticed that Shopify’s chat / inbox is the main culprit slowing my websites loading times down. It is important to have it on every page, but it doesn’t need to be the first app to load!

Is there a way of delaying when it loads or reducing it’s impact on the speed of the website load?

Many thanks,

Dan

Yes, i can do it. It’s bit complex, so it would be a paid task

have you found a solution?