Hello guys, i have problem with adress verification, On my bank statements i have my old adress becouse i moved in different location, so i visited my bank and they changed my adress to my actual adress but my bank statement upload every month so i uploaded document with new adress verification about changing my adress, can you guys please check it out so i dont need to wait one month to activate my store ? Thank you.
Hi there, @Foggys .
Thanks for posting to the Shopify Community.
To clarify, your bank statements are generated monthly, and they display your old address. You recently relocated and have updated your address via your banking institution. I would just like to confirm that you’re inquiring about the documents you uploaded and address verification on our end?
The information that Shopify is required to collect differs from country to country. To help the verification process, when providing documents as evidence, ensure that your documentation:
- is clear and large enough to read
- is correct, valid, and up-to-date
- is complete with all details visible
- is free of any errors or typos
- matches the information provided
If you’re experiencing issues with address verification, there may be a banner displayed in your admin you can use to contact support. You may also receive an email from our team advising of this, which you can reply to directly. If not, you can create a support request by reaching out via the Shopify Help Center.