So my client’s package says delivered at mailbox, but they have not received it. I told client to file a claim with her local post office but this was her response:
I have already made the claim with them, but they told me that you should do it, I have talked a lot with them but I have not resolved anything.
How can we do this, can we file a USPS claim on a customer’s behalf?
Also, another customer keeps getting charged extra at customs in Germany and wanting to charge us for it. Our shipping price is automatically calculated by USPS and that’s what gets charged to the customer. How can we deal with this?
Thank you for reaching out to the Community! I’m happy to provide some guidance with submitting a claim with USPS, to get this resolved. To provide some context, damaged or lost packages will require claims to be submitted on your behalf. To complete this, you can head to USPS Online directly to file the claim. Additionally, USPS has provided a great Instructions Video you can refer too when completing the claim.
Touching on duties and import taxes, have you currently set up the shop to display these fees at checkout? I would recommend checking out our Collecting International Duties and Import Taxes documentation for more information on how to set this up. This will ensure customers are aware of the additional fees they may be subject to when checking out.
Please let me know if you have any other concerns.
A customer’s package has been stuck in Chicago for about three weeks now and has filed a case against my company on PayPal. When making an inquiry with USPS I’m receiving the below response. Any sort of advice here?