I am running into the problem of not being able to download product images as a customer.
On Apple products, YES I can download them but Android users can’t. Does anyone have a solution to this?
Topic summary
Problem: Customers can’t download product images on Android devices, while it works on Apple devices. The store owner needs this for affiliates to grab product photos.
Clarification: The goal is to allow downloading of any product photos (not special files), to support an affiliate program.
Latest findings/suggestions:
- A Shopify staff member tested and could download on Android by long‑pressing the image and selecting “Download Image.” They requested the store link to investigate why it doesn’t work on the poster’s site.
- Consider using an affiliate app; some include brand kits or asset download features for partners.
- A community member shared a YouTube tutorial for adding a “Download All Images” button on product pages.
Status: Unresolved. Next steps include sharing the store URL for diagnosis, trying the long‑press method on the specific theme/pages, evaluating affiliate apps with asset download support, or implementing the “Download All Images” button from the tutorial.
Key open question: Why Android downloads fail on the specific store despite working elsewhere.
Hi, @BaileyMichael .
Rio here from the Shopify Community team.
I’d love to get a bit more clarification so I can understand how to best advise on a setup. Are you wanting to offer these downloads to your customers? Will they be a value-add to your business or is it something that the customer needs when purchasing your product (ie: Template, or merch mockup).
Or are you just wondering how to download any product pictures?
Any product photos. My website offers an affiliate program and I need users to be able to download product images from my website. Currently only Apple users can do this.
Hey, @BaileyMichael . I was able to test on my end to check if I could download with Android and it seems I can from my store, you just have to hold the image, then click the Download Image button.
Could you share a link to your online store I’m happy to share how you can do that.
Since you’re setting up your affiliates, are you using an app to do this? Some apps have features to allow customers to download brand kits, so you can check with the app you use, or I’m happy to share an app for affiliate marketing. Also, be sure to check out our top 16 affiliate marketing tips!
Hey @BaileyMichael , learn how to incorporate a “Download All Images” button on your Shopify product pages by watching this informative YouTube video:
