how do i debug errors?

Retired Boards Appdev Graphql Basics And Troubleshooting

Topic summary

Developers are encountering a generic “Unexpected system error” (code 500) from the Shopify Partners GraphQL API, including during app deployment via the Shopify CLI. Error outputs include Request IDs and a CLI stack trace, but provide no actionable details.

A community response attributes the failures to a broader Shopify Admin outage and advises waiting 2–3 hours. An image of the status page was shared to support this, and the official status page link was provided: https://www.shopifystatus.com/.

After several hours, at least one developer still reports the same 500 error and asks for an update, sharing a detailed CLI stack trace. This suggests the incident may be ongoing for some users.

Key resources and actions mentioned:

  • Monitor Shopify’s official status page (https://www.shopifystatus.com/).
  • The screenshot of the status page is central to understanding the outage context.

Outcome: No concrete fix or root cause was provided in the thread. The issue appears tied to a platform-side incident, and the discussion remains open pending resolution.

Summarized with AI on December 19. AI used: gpt-5.
1

each time something goes wrong the only message i get is something like

The Partners GraphQL API responded unsuccessfully with errors: │
│ │
│ [ │
│ { │
│ “message”: “Unexpected system error”, │
│ “extensions”: { │
│ “code”: “500” │
│ } │
│ } │
│ ] │
│ │
│ Request ID: 8c8529f8-e36b-4f00-905b-bb0212695d7a-1725973066 │
│

HOW AM I SUPPOSED TO SOLVE OR UNDERSTAND AN ERROR SO GENERIC???

2

Hello @fonko

Currently, the Shopify Admin is down. Please wait for 2 to 3 hours, and it should be functioning automatically again.

HuptechWeb_0-1725973825559.png
HuptechWeb_0-1725973825559.png1774×893 34.5 KB

If the solution presented meets your needs and addresses your query effectively, I encourage you to accept it as the chosen answer. This will acknowledge the support you received and aid fellow community members in identifying reliable and effective solutions for their similar concerns.
Thank you.
(GD)

3

ohhhh.. thanks man, i was going insane!!!

4

Please tell me where to look for these services in the future. what URL is the picture from?

5

Hey @fonko

there is a Shopify official site for checking their status - https://www.shopifystatus.com/

If the solution presented meets your needs and addresses your query effectively, I encourage you to accept it as the chosen answer. This will acknowledge the support you received and aid fellow community members in identifying reliable and effective solutions for their similar concerns.
Thank you.
(GD)

6

I’m also experiencing this issue and it’s been several hours. Is there an update on this issue?

When I try to deploy my app, I’m receiving this error:
╭─ error ──────────────────────────────────────────────────────────────────────╮
│ │
│ │
│ The Partners GraphQL API responded unsuccessfully with errors: │
│ │
│ [ │
│ { │
│ “message”: “Unexpected system error”, │
│ “extensions”: { │
│ “code”: “500” │
│ } │
│ } │
│ ] │
│ │
│ Request ID: 7f088153-99af-40da-b0e6-ff2bdfd1c914-1725997401 │
│ │
│ │
│ To investigate the issue, examine this stack trace: │
│ at makeRequest (opt/homebrew/lib/node_modules/@shopify/cli/dist/chunk-UB │
│ CH575K.js:50408) │
│ at processTicksAndRejections (node:internal/process/task_queues:95) │
│ at async debugLogResponseInfo (opt/homebrew/lib/node_modules/@shopify/cl │
│ i/dist/chunk-UBCH575K.js:50444) │
│ at │
│ (opt/homebrew/lib/node_modules/@shopify/cli/dist/chunk-U2PN6QZ2.js:4671) │
│ at (opt/homebrew/lib/node_modules/@shopify/cli/dist/chunk-T4Y7NDNJ.js:42 │
│ 849) │
│ │
╰──────────────────────────────────────────────────────────────────────────────╯