How do I ensure that only orders made within the markets and locations established can be fulfilled?

Shopify Discussion
1

I have US and Singapore set up as markets/locations, but I want to ensure that people from anywhere else other than the US or Singapore are unable to order our products (as we only ship to US and Singapore at the moment). However, when I try testing my website with a VPN set to other locations or when I am in another country, I am still able to check out and order (e.g. I’m in Indonesia right now, and it shows our US products on the website available for purchase).

Is there a way to only accept orders from within US and Singapore, and bar orders from any other countries from being able to go through?

2

Hi Awef194586,

It sounds like you need to modify your shipping rules so that only customers from the US and Singapore are about to checkout. If you remove all other countries from your shipping rates, anyone with an address outside those two countries would be unable to check out, here’s a Shopify help document on modifying shipping rates: https://help.shopify.com/en/manual/fulfillment/setup/shipping-rates/shipping-zones

You can also take it a step further, if you would like, by adding a geoblocking app to your store which will not allow anyone outside of countries you whitelist to view your store, here’s an example of an app you could use that I am in no way affiliated with: https://apps.shopify.com/blocky-simple-country-blocker?

I hope this helps!

3

Hi @awef194586

To restrict certain products to specific locations using Shopify’s shipping profiles, follow these steps:

  1. In your Shopify admin, go to Settings > Shipping.
  2. Under Shipping profiles, click Create new profile and enter a name.
  3. In the Products section, use the search bar to add the products you want to restrict.
  4. Manage your locations if needed (see Shopify’s guide on managing locations: https://help.shopify.com/en/manual/fulfillment/setup/shipping-profiles#manage-your-locations).
  5. For each shipping zone within the profile:
    • Click Create shipping zone, name it, and select the countries or regions allowed.
    • Click Done to confirm.
  6. Add shipping rates for each zone by clicking Add rate, setting the details, and confirming with Done.
  7. Click Save to apply your settings.