How do I remove the requirement to choose a shipping rate from checkout? (Free shipping).

Payments + Shipping & Fulfilment
1

I get the

“Your cart has been updated and the items you added can’t be shipped to your address. Remove the items to complete your order.”

message, when attempting to check out, and I believe I have suffered TEN abandoned checkouts because of this. Shipping is free to customers, therefore, there is no reason for the customer to have to choose a shipping rate. How do I… … Fix this? Sorry if it’s hard to understand what I’m asking. I want to nix the step where it requires customers to choose a shipping rate to be able to complete their purchase.

2

I am having the same problem. Is there a system gliche? What’s going on?

3

The system default expects the customer to choose a shipping rate. But since shipping is free, there is none. The store flips its you know what during checkout when it can’t reconcile these two things. Either we need to be able to add “free shipping” for the customer to click on, or remove this step of the checkout process entirely.