Shopify store owners have been requesting the ability to reply directly to blog comments since at least 2019, with the issue remaining unresolved as of 2024.
Currently, merchants must visit their live storefront as a visitor to leave replies, then approve their own comments through the admin panelâa cumbersome workaround that doesnât notify the original commenter. This contrasts sharply with the threaded reply functionality available in Shopifyâs own community forum.
Key frustrations:
Shopifyâs response:
Representatives have consistently acknowledged the feedback and stated itâs being passed to development teams, but provide no timeline or commitment for implementation. They direct users to check the changelog and announcements page for updates, while recommending paid third-party apps as interim solutions.
Merchants argue this is a fundamental blogging feature that should be included by default, especially given recent price increases. Many express considering alternative platforms or moving their blogs to WordPress. The discussion remains marked as unresolved, with merchants continuing to voice frustration over what they view as a basic, essential feature.
This thing is INSANE.
As I already stated on another post I can not count the number of issues I am having on Shopify for BASIC things. Cookie policy? Third party?, Translate? Third party?, Analytics? Third Party (Shopify Analytics are horrible), Spam filter? (my god!!) Third Party, and the list goes on. Now it turns out we also need a FU*** third party to answer comments?? What will be the next thing? A third party to log-in? I am more and more disappointed with Shopify.
Yeah I have to say, while I love all the things like bulk editing etc - it does make me wonder whether to go back to Squarespace when my year runs out with Shopify, at least they have analytics as part of it. It seems on the surface that itâs not too expensive in comparison, but once you add all those extra third party things, itâs not a good deal at all.
indeed, plus it terribly slows down the store
Yeah. I doubt theyâll ever change it though as they clearly must get a lot of money from allowing apps to do this. I resolved my issue by just linking my blog to another site (wordpress) instead. But it shouldnât be necessary.
A third party app to login got me. 
Yes, please add a better way for blog writer to receive notifications and to respond to readers. 
We create the content in our blogs that drives traffic to our Shopify store. Not allowing us to respond to blog posts hurts sales. It stunts our storeâs growth, which ultimately hurts Shopifyâs revenue. I do believe Shopify will fix this oversight, but we have to keep this topic alive.
They donât seem to care at all. Had I known I would have to search for third party apps for everything I would have not chosen Shopify.
Yeah, super frustrating. It is such a ballache to change sites though, Iâm kind of stuck with it I think at the moment. 
I understand itâs hard to justify the expense of apps, esp when youâre small, but they are write-offs for your business. Trust me, when you have good year in sales, these annoying write-offs add up and save you from owing alot in taxes. Your business must registered with state and federal, so youâre given a tax ID (if you havent already).
Iâve been doing e-commerce since 2001. I moved to Shopify in 2019 by the advice of a friend already on it. Itâs SEO is unmatched by any other e-store because Shopify uses Google Cloud to power its platform. What does this mean? If you setup your product pages correctly, ie: good photos with white background, long description with key search terms, youâll be easily discovered in Google searches. Shopify allows you to easily plug-in your store to Google Shopping. Google just launched a massive billboard AD campaign to attract the public into using Google Shopping.
Keep this thread alive. Shopify added the ablility to BLOCK people in live chat, because disgruntled owners came here and kept the request thread alive.
Of course itâs a tax write off, however for a blog system to not have a built in replying system already there is BONKERS.
Agree! I really want the blog comments feature to be added and robust, but this will only be further helped if everyone keeps requesting it. Shopify took years to add the customer merge feature but that launched recently. Still have fingers crossed that one day this will be added, but I am not hopeful for anytime in the near future.
Yes, itâs very annoying since our blog content drives a great deal of traffic.
Hi @Artbyemilyhare , we use Make.com for bulk editing. It worked great. We already use it in conjunction with Airtable for managing the thousands of products we have so it didnât cost us anything. It was fantastic and all updates done in a flash.
@Shopify_77 , this issue was raised in this thread back in 2019 - itâs now 2023 and thereâs still no resolution. That seems ridiculous. It seems to me that this is just a minor blog function - why supply a comment function if thereâs no way to respond to them - it makes no sense. Can you please give an ETA on when this will be resolved - yes, resolved because it is a problem.
It is, but simply donât care. Itâs unbelievable having to ask for this, but itâs even more unbelievable they do nothing. We donât have that many comments on our blog, but we have to constantly be monitoring them (is there even an option to receive a notification???) in order to answer, because if two comments overlap we have to delete one comment, answer the previous one, paste the deleted comment and answer the new one.
@Artbyemilyhare , thank you. Thatâs a good suggestions. I do love Shopify and it works really well for us as we have many integrations with other pieces of software but this one is just crazy.
@MonsterMawd I agree that Shopify is a fantastic site and it does everything we want and more. However, I believe that if you canât respond to comments, there should be no functionality to leave a comment, as this does hurt your business. As far as paying for another app., thatâs probably what we will do but this is basic functionality that should be included, in my opinion.
@Fenriz I would like to know that too. I had two comments and didnât even realise that they were there.
I have started a new thread on this one by asking a question. You can find it here if you would like to comment - https://community.shopify.com/c/technical-q-a/responding-to-blog-comments/m-p/1909155.
I thought it might raise awareness that people still want this resolved.
Iâve seen your new post and, as expected, they are telling you to use an app in order to justify they do nothing, what a surprise. Meanwhile there are seven pages here and counting, so itâs pretty clear they donât give a damn.