How do you handle negative reviews?

Shopify Discussion

Topic summary

The discussion centers on strategies for managing negative reviews in an e-commerce context.

Common Approaches:

  • Respond publicly with professionalism and sincerity, showing respect to the reviewer
  • Use negative feedback as actionable insights to improve products or services
  • Address reported issues promptly and optimize related features

Key Questions:
Participants ask whether the negative reviews concern products or services, as this may influence the response strategy.

Status:
The conversation remains open-ended, with contributors sharing general best practices but awaiting more specific details from the original poster about their situation.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Do you reply publicly, hide them, or use them as feedback?

1 Like
2

Hi

I handle all feedback as a professional. I make sure I fix the part reported by the visitor. Is it on a product or a service you offer?

3

hI @merakicommerce When i get negative reviews, i use them as feedback and ensure to work on it so that it works or performs better.. Also did you get the review on a product or service you offer? Try to fix it or make it better as soon as possible.

4

Reply sincerely and show respect, then do the best to optimize related features as many as possible.

1 Like