How do you handle negative reviews?

Shopify Discussion
1

Do you reply publicly, hide them, or use them as feedback?

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2

Hi

I handle all feedback as a professional. I make sure I fix the part reported by the visitor. Is it on a product or a service you offer?

3

hI @merakicommerce When i get negative reviews, i use them as feedback and ensure to work on it so that it works or performs better.. Also did you get the review on a product or service you offer? Try to fix it or make it better as soon as possible.

4

Reply sincerely and show respect, then do the best to optimize related features as many as possible.

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