How do you verify high-value orders without losing your mind (or money)?

Shopify Discussion
1

Most high-ticket store owners know this feeling.
A big $3,000 order comes in, looks great at first… until you notice the Medium Risk tag.

Do you ship it? Do you cancel it?
I’ve seen both sides - losing products to fraud, and losing real customers because of false flags.

Right now, most stores either:

  • do manual checks (emails, calls, verification by hand), or

  • pay expensive insurance services that take a big cut and often block good orders.

I’m curious, how do you currently handle verification?
Do you rely on Shopify’s risk analysis, or have you built your own process to verify customers?

We’re working on a smarter automated verification flow that acts more like a teammate than an insurance company, but I’d love to hear how you’re doing it today.

2

Hi @Reuventr

Many use Shopify’s risk analysis along with manual verification for large orders—verifying email, phone and shipping addresses pre-fulfillment. Some utilize apps that automate verification (Nofraud, Signifyd) without defrauding them. Automating, then adding in a light manual dip, strikes the right balance in fraud prevention and customer experience.

3

Why let greed overcomplicate this.
Can you afford to lose the money, Y/N
Done.