How to add a gift card recipient and message retroactively

Shopify Discussion
1

I have enabled the option for customers to add recipient information when purchasing a gift card on my site, and most have had no problem using it. Today, however, a customer purchased a gift card and then contacted us because he couldn’t figure out how to add the recipient information. He also intended to include a personalized note.

I tried editing the recipient information in the admin, but there doesn’t seem to be an option. I also considered deactivating the existing gift card and issuing a new one with the correct information, but I can’t add the recipient and note in the admin that way either. In the end, I had to give the customer the choice between forwarding the email he received (with no note) and returning the card he already bought and purchasing a new one.

Is there a way to do this that I missed? If not, when does Shopify intend to solve this basic functionality problem?

2

Hello,

Could I take a look at your gift-card product page URL? The customer more likely just didn’t click the “send as gift box” and didn’t see the options.

3

Sorry if I wasn’t clear—that’s exactly what happened. I just need to know how I can edit that information after the gift card has been purchased.

4

They do not currently have that feature. They can always forward the email they received and then add the message right above the gift card image by just typing it out within the forwarded message. I feel like that would be easier than having them cancel the order to repurchase and selecting the box.