Hello community! I’m a small business owner from France. Specifically, my business deals with handcrafted Provence style household items which I sell through an online Shopify store. A number of buyers have visited my store over the months since its opening but most of them never comment about their experience. Trust is very important to me and that is why I would like to integrate reviews from Shopify into my store as reviews remain one of the keys in enhancing trust. Working alone to keep pace with the demands of customers that may prefer other products provided by renowned companies has been very challenging for me. So what are some effective approaches that you’ve used to get customers leave feedback on Shopify?
By the way, I’m curious about one thing: how can you put down such comments on your website which is elegant and doesn’t have too many different elements? Like many French business people, I prefer everything simple and sophisticated. Do you have any advice on how I can achieve this and still show off the opinions of my customers in a good way?
Hi @clara766
I totally agree with you, getting more customer reviews on Shopify is a great way to build trust and credibility! Here are some simple yet effective ways to gain customer reviews:
- Send Automated Review Requests – Use apps like Judge.me, Loox, or Stamped.io to automatically email customers after purchase, kindly asking for a review. Keep the email short, friendly, and personal.
- Offer a Small Incentive – A discount on their next purchase or a small gift can encourage more reviews. Even a simple “Thank You” coupon works wonders.
- Make Reviewing Effortless – Minimize the steps needed to leave a review. A one-click review link in emails or a popup on your site can help.
Hope this helps 
Hello, fellow trailblazer in Shopify! Ever since the creation of your store that resembles one from the Provence region of France, I have been expecting this, a precious little secret that turned around my Shopify reviews game.
You will really need to have this one in mind – the reviews will make you unique especially at sale outlets dominated by French fashion!
Let me begin by telling you how you can obtain such feedback. In my experience, timing matters a lot.
The strategy that has worked best for me is sending an non-intrusive email immediately the customer receives their package; the message is brief and carries no strings but a warm “Merci beaucoup for choosing us”.
It may be helpful to customize this email so that you can ask them some questions related to what they bought such as artificial flowers or perfumed soap before signing off.
After that, I include a very simple call-to-action that is impossible to resist: “Love it? Share your opinion within 30 seconds online and support a small business with your kindness! It takes around 30 seconds to do so).”
And for the final touch, I offer them a 10% discount on their next purchase through a coupon. As a result, I increased my review rate by 40% within one month.
With regards to showcasing them, I definitely understand how important it is to maintain that touch of French sophistication.
On my part, I utilize a sleek and simple review widget (such as Judge. me or Loox – both of them are compatible with Shopify) that bring star ratings and snippets straight onto the product page.
To keep it appearing like it was thoughtfully arranged and not stuffed I put down only 3-5 striking reviews for every product, e. g., “It’s simply wonderful – I can’t get enough of its high quality”.
Then I included a beautiful grid layout in a separate section called “Raves from Our Fans”, which is similar to Instagram in a way but customers also left their comments there.
This helps foster trust while maintaining an elegant look.
Hey @clara766 !
Sara from the Loox team here
Loox is a reviews platform that specializes in building trust through high-quality, visual social proof. We believe that your happy customers are your best brand advocates to boost conversion, but that you shouldn’t have to work hard to get good reviews! This is why we offer automated Review Request Emails and a built-in discount for customers who add a photo or video to their review to incentivize customers to take the time to leave you a quality review. Then, you can show off your reviews on our 14+ elegant and minimal customizable widgets, which you can view on our site.
We love working with small businesses, and have a team devoted to optimizing the review collection process so you don’t have to spend any time on it- we know you’re busy enough already as a small business owner! In the past year alone, we’ve managed to boost review submission rates by over 30%.
You can check out the features and pricing of all our plans on our Pricing Page or on the Shopify App store.
If you have any specific questions about our platform, please don’t hesitate to reach out to our Support Team at the email listed below- we’d be happy to help!
try the old school way. after they get the order, call them and ask personally
There is a better way to get a lot more genuine reviews without any extra cost.
Instead of your “% OFF” discount, offer a “% Feedback Rebate.” Same deal, except people have to leave a review to cash it after purchase.
For example, your new offer may be something like this:
“If you buy now, in 7 days you’ll get $10 cash back for your honest review.”
It would cost you less than the “$10 OFF” discount because not everyone will cash the rebate (leave a review).
A rebate is a sale incentive, just like any other “% OFF” discount, so it won’t bias the reviews. People won’t leave a positive review for a bad product just because they got it on sale. This means you’ll get trustworthy reviews from real customers every time.
You can automate the rebate links, notifications, and review collection with the Feedback Rebates app. When a customer clicks their rebate link and leaves a review, they automatically get a partial refund for their order.
The customer gets one email with the rebate link, and they are happy to get it because that’s their money. They click the link, leave a review, and get the immediate satisfaction of receiving money. It’s a much better experience than inundating customers with emails begging for reviews.
Don’t offer review incentives. They bias reviews and make you look untrustworthy. It’s also illegal in most countries to not properly disclose that you’re doing this.
Review incentives can decrease your sales and profit margins significantly. For example, if you send a $10 review incentive (gift card, coupon, cash, etc.) after the sale, you lose potential customers who could have bought if they knew they’d get the $10 back. Plus, you spend an additional $10 to get a biased review.
If, instead, you offered the same $10 but before the sale, you’d increase sales and get a ton of trustworthy reviews essentially for free.
Try a Feedback Rebate. It’s a much better deal for you and your customers.
Getting customers to leave reviews can be hard, especially for small shops, but a few things really help:
Ask at the right time. Send a friendly request a few days after the order arrives. Keep it personal and warm.
Make reviewing quick. Use a simple review app or Shopify’s built-in option so customers only have to tap a star and write one short line.
Offer a small thank-you. A tiny discount on their next order often encourages people to share their experience.
Focus on returning customers. They already trust you and are more likely to leave feedback.
For keeping your site elegant, choose a clean review block. Place it under the product description, keep plenty of white space, and avoid extra badges or heavy widgets. Simple stars and a short customer line look very classy and fit a French minimalist style.
Getting customers to leave feedback on Shopify can be tough, but a simple post-purchase email and a small thank-you incentive usually help a lot. For a clean, elegant look, just use one minimalist review widget and keep plenty of white space so it fits your Provence style. I noticed the same clean layout works well on product pages I’ve seen—like when checking the Mimosa hostilis root bark 500g price elsewhere—so a simple review block is often all you need.
Hello @clara766 ,
I hope you are well!
Basically, you can reminde customers to leave a review to the store by sending them a email reminder. With emails you can also integrate the reviews on custome account so that they can rate the product.
I want to inform you that this can be done with the help of AiTrillion. With AiTrillion, you will not only get one tool (Reviews) but you will get various apps like Loyalty rewards, Membership, Affiliate and many more with a single plan.