Vi har levererat en order, där kunden har visat att hen har betalat med Klarna, men vi har inte fått betalt. Vi uppmanas av er att hämta in betalningen, men lyckas inte med detta. Hur går vi tillväga?
mvh
Thehuset
We have delivered an order, where the customer has shown that he has paid with Klarna, but we have not received payment. We are asked by you to collect the payment, but do not succeed in this. How are we doing this?
Sincerely
The teahouse
Hi @Thehuset
Please see related docs about the payment capture options available at:
If the order was set to manually capture, capturing the payment in the Shopify store should trigger the capture for the Klarna order. If that isn’t working due to an error, you could manually capture in the Klarna merchant portal if needed (although not ideal to have the Shopify and Klarna order data out of sync).
If you need Klarna support, our Shopify Klarna support team is available to help by email skosm@klarna.com