When a customer is checking out with multiple products, the shipping weight is combined but it adds all the separate weights (for each item) together. So, 3 oz + 3 oz + 3 oz = 9 oz. But, how can I get the order to just equal 3 oz ? I have abandoned checkouts because it’s presenting an inflated shipping weight to the customer resulting in higher shipping costs. Most of my packages are always 3-5 oz. What should I do?
Hi @AmandaMitchum !
It sounds as though you have set each product weight to the total package weight of shipping that particular item - is that right?
The way our system is set up is that it will calculate the total weight of the products in an order combined with the default shipping box weight. That allows your customers to see an accurate shipping rate. If each item weight is listed as the total weight of the package, it will add up to an inflated rate as you mentioned.
I recommend breaking down the weight of each product on its own and input it in Products > select the product > Shipping > Weight. Then, you can weigh the typical packaging materials used to set as the default package under Settings > Shipping > Packages.
* Note that if your products are very fine, I’d recommend purchasing a food scale. It can detect very lightweight denominations to help you measure the weight of the product on it’s own
Once this is done, the shipping rates at checkout should be more realistic. For instance, let’s use your example to break it down. Let’s say you set the individual product weight to 0.75oz and the default package weight to 1.75oz. When a customer buys 3 products, it will be calculated like so:
.75oz + .75oz + .75oz + 1.75oz = 4oz total package
That way, your customer pays the realistic shipping cost that will be similar to the shipping label you buy when you package everything and weigh it.
I hope this helps. If you have any other questions, please let me know.
Cheers!
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Thank you so much for the breakdown. I see this as easy to implement and now I have a better understanding of how shipping is calculated. I really appreciate the help! Thanks!
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how can i set different default packages for different items? So its not just one default package for everything (some items are bigger than others, which means a bigger/heavier box)
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