How to Create the ST Courier Tracking

Payments + Shipping & Fulfilment
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Topic summary

Goal: add ST Courier tracking to Shopify and have WhatsApp detect it. The merchant shared the ST Courier tracking URL and asked to have ST Courier added to Shopify’s carrier list and about API integration options.

Key constraints: Shopify does not allow merchants to add new carriers to the built‑in list. Unsupported carriers default to “Other,” which prevents automatic detection by integrations like WhatsApp.

Workarounds:

  • Use “Custom carrier” in fulfillment and paste the ST Courier tracking URL. This has worked for others; WhatsApp picked up the link once the custom URL was added.
  • Use a third‑party tracking app (e.g., ParcelPanel) that supports 1400+ carriers globally, can auto‑detect ST Courier via tracking number with custom mapping, and provides a branded tracking page. This can help WhatsApp flows pull the correct URL reliably.

Open items: Getting ST Courier officially listed in Shopify isn’t possible from the merchant side; no direct Shopify contact or API path was provided for listing new carriers.

Status: Not resolved at the platform level; practical solutions via custom URL or tracking apps are recommended and acknowledged as helpful.

Summarized with AI on November 25. AI used: gpt-5.
1

Hi Team,

I want to add my shipment tracking in Shopify, but the listed couriers are not our courier partner names, and the application is also not available, So my WhatsApp API does not detect the courier tracking no. while add courier no fulfillment. Could pls add the ST couriour (India) in the list of courier servise. Pls find the below tracking URL Fyr.

2

Use Custom carrier in the fulfillment and paste ST Courier’s tracking URL pattern. Did this on a client store, WhatsApp picked it up once the custom link was added.

3

Thank you for your suggestion it is very useful to me. Moid, if possible, to listen in ST courier, & also i want to integrate the API profession with Shopify, is there any possibility, and whom to contact for this.

4

Hey @DhanasFoods,

Shopify doesn’t let merchants add new carriers to the built-in list, so ST Courier isn’t something you can “enable” from your end. If the carrier isn’t officially supported, Shopify will always default it to Other, which is why your WhatsApp integration can’t detect it automatically.

Your options right now are basically:

  • keep using Other and manually paste the tracking URL, or

  • use a tracking app that supports more Indian couriers (like ParcelPanel, it already supports 1400+ carriers globally and can auto-detect ST Courier through the tracking number + custom mapping).

That way customers get a branded tracking page, and your WhatsApp flow can pull the correct URL reliably.

Hope this helps a bit! If it does, feel free to mark it as a solution so others can find it too :slightly_smiling_face: