Hi there,
As stated in my subject, my store sells both food items and retail items. My food items are available for pickup but I do not wish to offer pickup for retail items. On the item page, it says " Pickup available at (location) Usually ready in 2-4 days". On my cart page, it only shows the shipping option. Then when I go to checkout, the “pick up in store” option comes back up. How do I remove that option only for certain items?
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Hi!
That can be done by using and app like Zapiet - Pickup + Delivery. I work for Zapiet and I am part of the support team. I can confirm that this is easily done via a feature called “Conditional activation” This allows you to control (allow or deny) Store Pickup based on product tags, collections, vendors or product type. Keeping in mind that this feature is available for all checkout methods (shipping and local delivery as well). Furthermore, conditional activation is available on all Zapiet - Pickup + Delivery plans.
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Best,
Steph from Zapiet Support
Hey Steph! I do have conditional activation on for only the products that I want to be available for pickup. Under my conditional activation, it says: “If customer’s cart contains a product with the tag of “Retail”, disable pickups.” All of my items that I don’t wish to offer pickup for are tagged retail. I have the “Hide the pickup button in the widget” box checked, which I suppose is why it only shows the shipping option (no pickup) on my cart page. Is conditional activation supposed to reflect on the item page and checkout page?
Hi 
So there are 2 ways to answer that. If you are a Shopify Plus merchant, then it’s possible to use widget directly in the checkout page. All other Shopify plans are unable to use 3rd party apps in the checkout page and thus would mean you are using our widget in the cart page.
Having said that, it’s possible that what you see in the checkout is Shopify’s native pickup / delivery options. We strongly recommend disabling these when using our app since they are not compatible with each other and may cause confusion for customers.
(Here is some handy info on conditional activation : https://support.zapiet.com/en/articles/6279937-conditional-activation)
There are a number of things to look into. I would strongly recommend you to reach out to our support team so that we can properly investigate this for you
If you follow this link, you will find links to our live chat and support email address : https://www.zapiet.com/contact
Or you can find our live chat box by opening the app!
Hope to hear from you soon
Steph - Zapiet
I think turning off the native pick up and delivery options did the trick! I was under the impression that I would have to have them on for Zapiet to work. Thanks!