Hello. Im trying to get rid of estimated tax for people that are using my website that are outside of Massachusetts but it seems to pop up and times and pop up at others. It seems impossible to solve this. Here is a thread for someone that had the exact same issue it seems like. I am losing customers who think they may need to pay a tax when in reality when they enter their shipping information, that tax goes away, however I am losing customers before they even attempt that step.
Happy to help out. Would you care to explain a bit further what exactly youâre customers are seeing on their end? Any screenshots would be helpful.
With that said, by the sounds of it you want to make it more apparent to non MA customers that there arenât taxes. One thing you could do is actually change the âEstimated Taxesâ label to something different. Such as âEstimated Taxes (MA only):â so customers are aware.
This can be done from your Admin > Online Store > Themes > Actions > Edit Languages. From there you can use the search bar to search for the estimated taxes fields and replace them to your liking.
If there is anything else I can help you with, please let me know.
Thanks for that information. I was actually able to use your tip and I had successfully entered this instead of estimated taxes and it was working fine, however now it seems to have reverted back to taxes(estimated) even though the language says "*TAX DISCLAIMER: If you are shipping outside of Massachusetts, tax will be removed on next page.â
In addition to my last message, i noticed at checkout where it says âinformationâ at the top, it still says taxes (estimated) then when you move onto shipping, my disclaimer works. However, this is too late, I need it to say this at the information section.
In your above reply, you mention you shared a photo but Iâm not seeing it. Could you reshare that, please?
Also, if you head back into the âedit languagesâ page and search âtaxâ in that field, you will see all of the various instances of that verbiage occurring throughout your store. From there, you can make the additional tweaks of replacing them to your liking.
If there is anything else I can help you with, please let me know.
Is not the best solution really because the Total still shows the estimated tax and the sticker shock is still hitting a customer 90% of the time who will not be paying taxes. Why canât the system simply assume the customer is NOT from the state and adjust once the customer affirms their shipping address?
It doesnât seem right to assume the customer will be in state on a national shopping platform.
Also, although your suggestion helps somewhat itâs still not great. There seems to be an âestimated taxâ label that is not in Languages if the customer is using Shop Pay.
Also, aside from that, it just feels wrong to show big tax number and sticker shock a customer 90% of the time who is not going to have to pay taxes and is not from the state the store is based in.
It would be really helpful to have more control over this! We are a Canadian company that sells in Canada and the U.S., and so our American customers donât pay taxes. The tax line shows up sometimes for our US customers for no discernable reason, leading to confused calls from people asking why theyâre being charged taxes. No doubt, weâre also losing sales from people who see the taxes and donât even bother to call! A customer this week called in confusion and told us âwe donât even have sales tax in our state!â
We changed the text of the shipping line to say âTaxes (CANADA ONLY)â, but itâs still confusing that it even shows up.
Same issue for me⌠I am from Canada and pay 13% tax and only have to charge 5 states tax. It is scaring everyone away showing a 13% tax on the contact information screen.
I contacted support about it. I am setting up a store for a customer and the numbers arenât adding up upon checkout. I provided example of the overcharge on tax despite parameters per the state, borough/county and city.
I created a manual category
added all my products to that category
enabled Charge tax on all products
added that category to tax override to affect customers in the stores in Alaska [email removed] 3% - in accordance to the Matanuska-Susitna Borough in which the city (Takeetna) is located, but is charging closer to 9.1%.
Why is it not adhering to the parameters I have set and over charging on tax?
Does this error have something to do with Shopify Tax product they are forcing merchants to opt-in without consent? Because of the complexities of jurisdictions in varying states, the store owner should maintain the right and legal responsibility to local jurisdictions (bake it into the terms of Shopify Agreement) to collect specific tax rates and have it be accurate.
I would also just like to disable the ESTIMATED TAX lines before checkout. This doesnât make any sense to show an estimated tax to someone that doesnât pay taxes.
Agreed. We pay 13% Tax here in Ontario, Canada, and it is showing 13% tax
to states in the USA. I donât charge tax too before they even enter their
addressâŚ
Of course, it updates after they proceed to the shipment page, but ALOT are
leaving the checkout screen and even emailing complaining that they will
pay 13% tax..
Need a solution as well - itâs something weâd love to remove since 95% of customer base isnât charged taxes; I imagine itâs the same for many, many businesses and the text pre-loaded by Shopify by default isnât even accurate to their own checkout or customer order flow(The final tax and total will be confirmed by email or text after you place your order). No, final tax will be confirmed WHILE ordering after entering the shipping addressâŚ
Bumping this! Weâre also facing this issue. Estimate tax is showing in places we donât charge tax and all the places we do charge tax have inaccurate estimates!