How to match Klarna payments with correct orders on a website?

Payments + Shipping & Fulfilment
1

Hi

Since being forced to update the Klarna payment method on our Shopify website, Klarna can no longer pull through the Shopify order number. This makes our banking reconciliation impossible.

Please advise how we can match Klarna payments to their correct orders.

Kind regards

1 Like
2

Agreed this is not easy, but a few more related links at:

https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/#matching-data-field-across-the-shopify-and-klarna-order

https://community.shopify.com/c/shopify-apps/getting-the-order-number/td-p/1429420

https://community.shopify.com/c/shopify-apis-and-sdks/retrieving-settlements-quot-information-from-the-gateway-quot/m-p/1599901

3

Hi

None of those links give a solution to the problem - you cannot easily match the transaction ID from Klarna to a Shopify order.

2 Likes
4

Yes, agreed, Shopify restricts that now, but perhaps they will post to add information.

5

Hi

I’m having the exact same issue… Have you found a solution at all?